July 17, 2018 – July 19, 2018 all-day America/New York Timezone
International Student House (ISH) – Ella Burling Hall
1825 R St NW
Washington, DC 20009

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Deborah HopkinsShana Palmieri, Anthony Marchese

Course Description

Pop Quiz:

  • What should you do when an employee with bipolar disorder has a manic episode in the workplace?
  • Do you know how to accommodate and work with employees who have PTSD or substance abuse issues?
  • Are you allowed to drug test an employee who comes to work smelling like marijuana?
  • What steps should you take if an employee in your agency threatens violence or suicide?
  • What’s the best way to handle workplace conflicts that don’t rise to the level of performance or conduct but involve difficult personality types?

We have answers to all those questions – and many more – in the the three-day workshop Federal Workplace Challenges: Behavioral Health Issues, Threats of Violence, and Coworker Conflicts.

This class is unique in that it covers the legal issues AND the practical/clinical issues that arise in these challenging workplace scenarios. Through this combination you’ll gain the tools to better understand how to deal with employees who have mental and behavioral health issues, how to manage risk in your agency, and how to handle the conflicts that take your employees off task. 

Daily Agenda:


Handling Behavioral Health Issues: An overview of the ADA requirements on accommodating individuals with mental impairments and other behavioral health issues; your agency’s legal obligation to provide its employees with a safe workplace; types of mental disabilities and how they may exhibit in the workplace; PTSD, substance abuse disorders; dos and don’ts when working employees who have behavioral health issues.


Dealing with Threats of Violence: Handling the psychiatric emergency; legal considerations for federal agencies; dangerous scenarios during the notice period; myths and facts about targeted violence in the workplace; dealing with suicidal employees; individual characteristics that put an employee at higher risk of committing an act of violence; how to develop and implement an in-house threat management team to deal with threat assessments, risk management, and the best ways to keep employees safe during a crisis; steps to take if someone becomes violent in the workplace.


Conflict Management: Managing vs. leading; difficult employee personality types; potential generational conflicts; using structured communication with your employees; learning how to “Flex” in difficult conversations with others; conflict resolution skills; utilizing a team-based approach in the federal government.


  • 3 days = $1340
  • 2 days = $950
  • 1 day = $530

Metro, Parking, Directions

Metro: The International Student House (1825 R Street NW) is located in convenient proximity to the Red Line. Exit Metro at the Dupont Circle station and proceed to the Q Street/North exit. Head north (you will come off the escalator facing north; if you use the elevator take a left after exiting) on Connecticut Avenue to R Street NW (approximately one block). Turn right onto R Street NW. Cross 19th Street NW and the International Student House will be on the left side of the street approximately halfway down the block. If you reach the Bikeshare dock, you’ve gone too far. Approximate walk time: 7-10 minutes.

Parking: Street parking is metered and is limited to two hours, unless you have a Washington, DC, Zone 2 parking pass. The closest parking garage is at 11 Dupont Circle, approximately two blocks from the International Student House (1825 R Street NW). Approximate walk time: 5 -7 minutes.

From the Carlyle Hotel: After exiting the Carlyle Hotel, turn left. At the first intersection, R Street NW, turn right. Proceed approximately one block. The International Student House (1825 R Street NW) will be on your right, just past the Bikeshare dock. Approximate walk time: 4-6 minutes.

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