July 23, 2018 – July 27, 2018 all-day America/New York Timezone
222 W 8th Ave
Anchorage, AK 99513

Download Registration Form

Attention, all federal supervisors (and those who advise them): this is a program you can’t afford to miss. This week covers a range of topics including employee accountability performance and conduct, managing leave abuse, handling EEO complaints, reasonable accommodation, workplace management and leadership skills, and supervising unionized employees.

As a bonus, supervisors who complete this training meet OPM’s mandatory training requirements for new supervisors found at 5 CFR 412.202(b).

The program runs 8:30 – 4:00 each day.


William Wiley, Deborah Hopkins

Daily Agenda:


Uncivil Servant: Holding Employees Accountable for Performance and Conduct: Fundamentals of disciplinary actions and unacceptable performance actions; establishing rules of conduct; proving misconduct; selecting a defensible penalty; providing due process via agency discipline procedures; writing valid performance standards; implement a Performance Improvement Plan; removal for unacceptable performance in 31 days.


Managing Employee Leave Abuse: Types of leave and leave entitlements; overviews of Family and Medical Leave Act; Office of Workers Compensation Program absences; LWOP; AWOL; leave restriction; handling leave abuse; the magic of Medical Inability to Perform removals.


Supervising in a Unionized Environment: What every supervisor should know about federal labor unions; collective bargaining agreements; official time; LR meetings; an overview of the Federal Service Labor-Management Relations Statute; fundamental employee, union, and management rights; unfair labor practices; controlling official time; handling information requests.


The Supervisor’s Role in EEO: The role of EEO in the federal government; defining protected categories: race, color, national origin, religion, sex, age, disability and reprisal; theories of discrimination; defending against EEO complaints; Reasonable Accommodation; what to do if you’re a Responding Management Official in a complaint; EEO witness tips.


Management and Communication Skills for Federal Supervisors: Communicating effectively with employees; managing a multigenerational workforce; handling difficult employees; managing a mobile workforce; mentorship; identifying your leadership skills; bullying v. harassment.


Most people attend the full training week, but you may opt out of any days you don’t plan to attend.

  • 5 days = $2130
  • 4 days = $1750
  • 3 days = $1350
  • 2 days = $960
  • 1 day = $530

Registered participants will receive a copy of the textbook UnCivil Servant, fourth edition, by Wiley and Hopkins.

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