December 3, 2018 – December 7, 2018 all-day America/New York Timezone
1201 Elmwood Park Blvd
Elmwood, LA 70123

Download Registration Form

One of the biggest myths about federal employees is that it’s very difficult to hold them accountable. This five-day program will disprove that myth, while making lives much easier for the supervisors who attend. Our presenters will explain how to take defensible misconduct and performance actions quickly and fairly. And where else could supervisors learn the skills to manage in a unionized environment and to handle leave abuse, EEO complaints, and reasonable accommodation requests? Want more? Attendees will learn workplace management, communication, and leadership skills that will help when dealing with the most challenging situations and employees.

Supervisors who complete this training meet OPM’s mandatory training requirements for new supervisors found at 5 CFR 412.202(b).

The program runs 8:30 – 4:00 each day.


William Wiley, Deborah Hopkins

Daily Agenda:


Uncivil Servant: Holding Employees Accountable for Performance and Conduct: Fundamentals of disciplinary actions and unacceptable performance actions; establishing rules of conduct; proving misconduct; selecting a defensible penalty; providing due process via agency discipline procedures; writing valid performance standards; implement a Performance Improvement Plan; removal for unacceptable performance in 31 days.


Supervising in a Unionized Environment: What every supervisor should know about federal labor unions; collective bargaining agreements; official time; LR meetings; an overview of the Federal Service Labor-Management Relations Statute; fundamental employee, union, and management rights; unfair labor practices; controlling official time; handling information requests.


Handling Employee Leave Issues: An overview of leave types and entitlements; annual leave; sick leave; AWOL and Leave Without Pay; FMLA crash course; medical certification requirements; substitution of paid leave; handling complicated leave issues.


The Manager’s Role in EEO: The role of EEO in the federal government; defining protected categories: race, color, national origin, religion, sex, age, disability and reprisal; what to do if you’re a Responding Management Official in a complaint; EEO witness tips.


Essential Management and Communication Skills: Communicating effectively with employees; identifying your leadership style; managing a multigenerational workforce; handling difficult employees; managing a mobile workforce; mentorship.


Most people attend the full training week, but you may opt out of any days you don’t plan to attend.

  • 5 days = $2130
  • 4 days = $1750
  • 3 days = $1350
  • 2 days = $960
  • 1 day = $530

Registered participants will receive a copy of the textbook UnCivil Servant, fourth edition, by Wiley and Hopkins.

Nearby hotel (walking distance): Towne Place Suites New Orleans Metairie

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

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