Calendar

FELTG Executive Director Deborah Hopkins instructing a class
May
15
Wed
Virtual Training Event – Bad Detective: The Mistakes That Hamper Agency Investigations
May 15 @ 1:00 pm – 4:30 pm

Course Description

Maybe you envision yourself donning a Sherlock Holmes hat and cape. Or, perhaps, your model is the masterful Benoit Blanc of Knives Out Mystery fame. If only the work of a Federal administrative investigation was as easy as these fictional detectives make their jobs seem. Instead, there are more than enough opportunities for you to come out looking like a bumbling Inspector Clouseau.

During her distinguished Federal (and post-Federal) career, Roslyn Brown has seen her fair share of investigations that have gone the wrong way. It could be an investigator’s failure to interview certain witnesses, a failure to take a complainant’s statement into account, or, perhaps, an action, such as a widely shared email, that shows a lack of objectivity. An investigator’s failure to stay up to date with case law could sink a case, as could the inability to meet your deadlines.

Over the course of an afternoon, Ms. Brown will provide guidance on how to conduct a timely and effective investigation, while identifying the pitfalls that have doomed such efforts in the past.

Attendees will learn how to:

  • Collect relevant evidence during the investigation.
  • Refine their investigation skills.
  • Identify the pitfalls that that derail effective investigations.

Attendees can also earn up to 3.5 EEO refresher credits by attending this session.

Date and Time

May 15, 2024, 1 – 4:30 pm ET

Instructor

Roslyn Brown

Registration

Download Individual Registration Form

Price

  • Early Bird Tuition (register by April 29): $495
  • Standard Tuition (register April 30 – May 15): $595
  • Rates per registrant.
  • Want to register a group? Group discounts are available through April 29. Contact FELTG.

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • Group rates are available for agencies registering 10 or more attendees for the full event. Group discounts are available through April 29.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

May
22
Wed
Virtual Training Event – Writing Final Agency Decisions
May 22 – May 23 all-day

Course Description

Final Agency Decision sounds so, well, “final.” But it most definitely is not. A FAD is appealable, by the complainant, to the EEOC. And many employees have and will continue to take advantage of that opportunity to appeal the agency’s decision. And here’s the thing: The EEOC’s decisions are filled with reversals of the agency’s FAD, finding no discrimination.

How do you avoid such a disappointing decision?

Learn how to write an effective final agency decision. To do that requires a knowing and understanding of discrimination law, as it is uniquely applied to the Federal workplace.

That’s what FELTG Instructor and Attorney at Law Katherine Atkinson will teach you over two half-days of virtual training. Attendees will leave with all they need to know to write an effective FAD, including identifying and avoiding the pitfalls that often lead to the EEOC reversals that plague so many EEO professionals.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Wednesday, May 22

Applying Theories of Discrimination: EEO Law Overview; Intentional Discrimination; Disparate Impact; Hostile Work Environment; Reasonable Accommodation; Retaliation; Overlapping Forms of Discrimination.

Thursday, May 23

Writing the Report: Timeliness Issues; Effective Legal Writing: structure and language; FAD Legal Sufficiency; Deconstruction Exercise.

Date and Time

May 22-23, 2024

12:30-4:00 pm ET each day (with a 30-minute break)

Instructor

Katherine Atkinson

Registration

Download Individual Registration Form

Price

  • Early Bird Tuition: $495 per session, $825 for both sessions (register by April 22).
  • Standard Tuition: $595 per session, $925 for both sessions (register April 23-May 23).
  • Rates per registrant. No split registrations permitted.
  • Want to register a group? Contact FELTG.

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG will use Zoom for this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • What if I want to attend a session but have a schedule conflict?
    • FELTG plans to offer this live event periodically, so check our calendar for upcoming dates.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • If an agency wishes to register 10 or more attendees for the full event, a group discount will be applied if all registrations are received and paid for together. Group discount deadline is April 22.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Jun
11
Tue
Virtual Training Event – UnCivil Servant: Holding Employees Accountable for Performance and Conduct
Jun 11 – Jun 12 all-day

Download Individual Registration Form

Course Description

FELTG’s flagship course UnCivil Servant empowers federal supervisors and advisers to confidently handle the challenges that come with supervising in the federal workplace. We hope that you never have to fire an employee. But it’s important that you have the tools to effectively address poor performance and misconduct, should the need arise.

Over the course of two half-days, UnCivil Servant identifies misconceptions about performance and misconduct-based actions and provides you with simple step-by-step guidance for taking swift, appropriate and legally defensible actions. The program also covers the very latest with Executive Order 14003, plus OPM regulations on performance and conduct.

Join FELTG for this special event, from wherever you are working – agency office or home. The program will be presented live, and you’ll have time to ask questions and get answers in real time. Note: This course fulfills OPM’s mandatory training requirements for new supervisors found at 5 CFR 412.202(b).

Registrants for both days will also receive a copy of the textbook UnCivil Servant: Holding Federal Employees Accountable for Performance and Conduct, 5th Ed., by William Wiley and Deborah Hopkins.

This program runs from 12:30 pm – 4:00 pm eastern each day, with a 30-minute break midway.

Download Individual Registration Form

Instructor

Deborah J. Hopkins

Who Should Attend

Federal supervisors and managers; attorneys; Labor and Employee Relations Specialists; EEO specialists; union representatives.

Agenda

Tuesday, June 11

Accountability for Conduct and Performance, Part I: Accountability and supervisory authority; discipline and misconduct theory and practice; the five elements of discipline; off-duty misconduct; penalty defense and due process.

Wednesday, June 12

Accountability for Conduct and Performance, Part II: Discipline procedures and appeals; disciplinary documents; defining unacceptable performance; dealing with poor performers; performance-based removal procedures.

Price

  • Early Bird Tuition: $525 per session, $855 for both sessions (register by May 12).
  • Standard Tuition: $625 per session, $955 for both sessions (register May 13-June 12).
  • Rates per registrant. No split registrations permitted.
  • Want to register a group? Contact FELTG.

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom for its Virtual Training Institute events. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • What if I want to attend a session but have a schedule conflict?
    • FELTG also plans to offer this live event periodically, so check our calendar for upcoming dates.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • If an agency wishes to register 10 or more attendees for the full event, a group discount will be applied if all registrations are received and paid for together. Group discount deadline is May 12.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.

Seminar registration includes a PDF copy of the program materials, plus a hard copy of the textbook UnCivil Servant: Holding Employees Accountable for Performance and Conduct, 5th ed., by Wiley and Hopkins. In order to receive the textbook by the training date, please register by May 23 and provide a shipping address. Registrations received after May 23 will also receive a textbook, but materials are not guaranteed to arrive by the training date.

Jul
16
Tue
Virtual Training Event – Advanced EEO: Navigating Complex Issues
Jul 16 – Jul 18 all-day

Course Description

A supervisor sees his employee going into an investigation interview and says, “Just don’t play the race card.” An employee, who was provided new software as a reasonable accommodation, tells you weeks later that her computer has “been glitchy” since the new software was added.

When EEO challenges arise, they rarely show up as run-of-the-mill simple scenarios you’ve worked through in a training class. Are you an EEO professional, attorney or advisor eager to learn how to more effectively manage the unexpected EEO issues? Are you looking for guidance to answer challenging questions, such as: Can an agency be held liable for retaliation in a disciplinary action if the deciding official was unaware of the employee’s prior protected activity? Or when does misuse of an employee’s pronoun constitute sex-based harassment or discrimination?

FELTG’s three-day Advanced EEO virtual training event is an in-depth, highly interactive training that will give you the necessary tools and practical guidance to manage these challenging situations and questions. There will be some basic review of foundational principles followed by breakout workshops where attendees will work through scenarios, building not just knowledge, but a process for effectively responding in all EEO situations, regardless of how perplexing they may be.

Tuesday, July 16, 2024

Advanced Reasonable Accommodation Issues: Ineffective accommodations; check-ins with employees after granting an accommodation; how to spot reasonable accommodation requests; ensuring your agency is equipped to handle religious accommodations; the difference between religious and disability accommodations; and much more.

Wednesday, July 17, 2024

Advanced Hostile Work Environment, Sex Discrimination, and Reprisal Issues:  Gender identity and sexual orientation after Bostock; recognizing microaggressions and other harassment related to gender identity; how microaggressions can show discriminatory motive; what is per se retaliation, what to do when you see it; and much more.

Thursday, July 18, 2024

Advanced Settlement and Summary Judgment: Why and when to consider settlement; drafting plain language agreements; structuring agreements; identifying limits on settlement terms; preparing and organizing for summary judgment; motion procedures and standards; writing the motion; editing the motion; and much more.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace. Attend both days to earn your EEO counselor and investigator refresher hours.

Date and Time

July 16-18, 2024

12:30 – 4:30 pm ET each day, with a 30-minute break midway

Instructors

Katherine Atkinson

Bob Woods

Registration

Download Individual Registration Form

Pricing

Most people attend both training days, but you may opt out of any days you don’t plan to attend.

Early Bird Tuition (register by June 16):

  • 3 days = $1095
  • 2 days = $825
  • 1 day = $495

Standard Tuition (register June 17 – July 18):

  • 3 days = $1195
  • 2 days = $925
  • 1 day = $595

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom for this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • Group rates are available for agencies registering 10 or more individuals for the full event. Group discounts are available through June 16.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Jul
23
Tue
Virtual Training Event – Designing Inclusive, Healthy and Connected Workplaces Across a Distance
Jul 23 @ 1:00 pm – 2:15 pm

Course Description

This workshop will provide your teams with practical, easy-to-implement data-driven insights with practical tools and resources that empower high-performing, engaged employees to succeed in the new flexible world of work while focusing on ways to improve performance, increase accountability & enhance mission efficacy.

 

Attendees will learn how to:
• Strengthen communication and build team camaraderie.
• Reduce burnout and enhance wellbeing while meeting the needs of customers.
• Identify success strategies for creating more equitable and inclusive ways to work.

 

Date and Time

July 23, 2024, 1 – 2:15 pm ET

Instructor

Mika Cross

Registration

Download Individual Registration Form

Price

  • Early Bird Tuition (register by June 21): $195
  • Standard Tuition (register June 22-July 23): $225
  • Rates per registrant.
  • Want to register a group? Group discounts for 10 or more attendees are available through June 21. Contact FELTG.

 

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through June 21. 

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Aug
14
Wed
Virtual Training Event – The Supervisor’s Guide to Navigating the EEO Process
Aug 14 – Aug 15 all-day

Course Description

Your heart suddenly beats faster, and your blood pressure rises exponentially. It could
be a health issue. Or possibly, you may have heard your name mentioned in connection with “an EEO case.” As the much-repeated saying goes: We fear what we don’t understand. This class aims to lessen the fear by providing you with a full description of the supervisor’s role during each stage of the EEO process.

This engaging and interactive class will explain the critical role you play as supervisor in
EEO counseling, investigator interrogatories, settlement discussions, depositions, and
hearings. Attendee participation in scenario-based discussions and workshops is an
important key for this program. Audio participation is required, but video participation is
optional.

Learning Objectives

Attendees will learn how to:

  • Effectively reply to an interrogatory/affidavit request from an EEO investigator.
  • Identify what to expect in a deposition and/or hearing.
  • Prepare appropriately to be a witness.
  • Recognize your role in each step of the EEO process.

Date and Time

August 14-15, 2024

12:30-4:00 pm ET each day (with 10-minute breaks)

Instructor

Ann Boehm

Registration

Download Individual Registration Form

Price

  • Early Bird Tuition: $495 per session, $825 for both sessions (register by July 15).
  • Standard Tuition: $595 per session, $925 for both sessions (register July 16-August 15).
  • Rates per registrant. No split registrations permitted.
  • Want to register a group? Contact FELTG.

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom for its Virtual Training Institute events. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • What if I want to attend a session but have a schedule conflict?
    • FELTG also plans to offer this live event periodically, so check our calendar for upcoming dates.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • If an agency wishes to register 10 or more attendees for the full event, a group discount will be applied if all registrations are received and paid for together. Group discount deadline is July 15.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Aug
28
Wed
Virtual Training Event – Nondiscriminatory Hiring in the Federal Workplace: Advancing Diversity, Equity, Inclusion and Accessibility
Aug 28 @ 1:00 pm – 4:30 pm

Course Description

The Federal hiring process is a challenging one that requires patience. Those who hurry the hiring process are not only likely to make a mistake in hiring, but they may also end up without sufficient documentation to combat a discrimination complaint, making the allegation difficult to defend against.

And there is NO excuse these days for having any steps in your hiring process that could be discriminatory. Per Executive Order, your agency should have already taken steps to “advance diversity, equity, inclusion, and accessibility,” and “eliminate, where applicable, barriers to equity, in Federal workforce functions.”

Regardless of where you are in the development of an agency Diversity, Equity, Inclusion, and Accessibility (DEIA) plan or whether your agency is even currently hiring, this half-day virtual training provides important guidance that you cannot afford to miss if you want to ensure your hiring practices are nondiscriminatory and align with the Federal merit system principles.

FELTG instructor and attorney at law Katherine Atkinson will explain the types of interview questions that cause problems, and discuss selection panel roles and responsibilities, including ensuring the selecting officials implement best practices to develop and maintain evidence, demonstrating the non-selection was neither discriminatory nor retaliatory.

Attend from wherever you are working — agency office or home. The program will be presented live, and you’ll have time to ask questions and get answers in real time. This program runs from 1:00 – 4:30 pm eastern, with a 30-minute break midway.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Date and Time

Wednesday, August 28, 2024, 1:00 – 4:30 pm ET

Instructor

Katherine Atkinson

Registration

Download Individual Registration Form

Price

  • Early Bird Tuition: $495 (register by July 26)
  • Standard Tuition: $595 (register July 27-August 28)
  • Rates per registrant.
  • Want to register a group? Group discounts for 10 or more attendees are available through July 26. Contact FELTG.

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom for this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device. You may also attend the training event as an audio training, by dialing in over the phone and following along with the materials independently.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
  • What if I want to attend a session but have a schedule conflict?
    • FELTG plans to offer this live event periodically, so check our calendar for upcoming dates.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through July 26.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Nov
19
Tue
Virtual Training Event – Writing Final Agency Decisions
Nov 19 – Nov 20 all-day

Course Description

Final Agency Decision sounds so, well, “final.” But it most definitely is not. A FAD is appealable, by the complainant, to the EEOC. And many employees have and will continue to take advantage of that opportunity to appeal the agency’s decision. And here’s the thing: The EEOC’s decisions are filled with reversals of the agency’s FAD, finding no discrimination.

How do you avoid such a disappointing decision?

Learn how to write an effective final agency decision. To do that requires a knowing and understanding of discrimination law, as it is uniquely applied to the Federal workplace.

That’s what FELTG Instructor and Attorney at Law Katherine Atkinson will teach you over two half-days of virtual training. Attendees will leave with all they need to know to write an effective FAD, including identifying and avoiding the pitfalls that often lead to the EEOC reversals that plague so many EEO professionals.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Tuesday, November 19, 2024

Applying Theories of Discrimination: EEO Law Overview; Intentional Discrimination; Disparate Impact; Hostile Work Environment; Reasonable Accommodation; Retaliation; Overlapping Forms of Discrimination.

Wednesday, November 20, 2024

Writing the Report: Timeliness Issues; Effective Legal Writing: structure and language; FAD Legal Sufficiency; Deconstruction Exercise.

Date and Time

November 19-20, 2024

1-4:30 pm ET each day (with a 30-minute break midway)

Instructor

Katherine Atkinson

Registration

Download Individual Registration Form

Price

  • Early Bird Tuition: $495 per session, $825 for both sessions (register by October 18).
  • Standard Tuition: $595 per session, $925 for both sessions (register October 19-November 20).
  • Rates per registrant. No split registrations permitted.
  • Want to register a group? Contact FELTG.

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG will use Zoom for this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • What if I want to attend a session but have a schedule conflict?
    • FELTG plans to offer this live event periodically, so check our calendar for upcoming dates.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • If an agency wishes to register 10 or more attendees for the full event, a group discount will be applied if all registrations are received and paid for together. Group discount deadline is October 18.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

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