Roller-Coaster Employees: Managing Up-and-down Performance
2099-08-28 08:00 - 17:00 (America/New_York)
You put a struggling employee on a Performance Demonstration Period (DP), what some agencies refer to as a PIP, and he does well enough to stay in his position. Then weeks later after the DP ends, his performance again becomes unacceptable. What now?
This class provides step-by-step guidance on effectively and efficiently handling wide swings in performance. It includes a review of the most recent and relevant MSPB decisions on performance-based removals and demotions.
Learning objectives

Understand the pre-DP requirements of the Federal Circuit case Santos v. NASA.
Effectively prepare and implement a Performance Demonstration Period.
Understand the elements of a performance-based removal or demotion.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Telework as a Reasonable Accommodation
2099-08-28 08:00 - 17:00
This training focuses on one of the most commonly requested accommodations for individuals with physical and mental disabilities – telework. It turns out telework may also be one of the most effective accommodations, but it’s not for everybody.
This course offers a discussion on recent and relevant EEO cases – won and lost – involving telework requests as reasonable accommodation. We’ll explain the circumstances that make telework “unique” among reasonable accommodation requests and prepare you to do the appropriate interactive discussion and analysis.
Learning objectives

Recognize when an agency can legally deny telework as an accommodation.
Determine what to do if telework would be an effective accommodation, but something else would work as well.
Identify what the EEOC says about accommodating an employee’s commute.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

The Union Doesn’t Get to Attend Every Meeting
2099-08-28 08:00 - 17:00
Why do unions have the right to attend formal discussions? Why did Congress use the word “formal?” What does “formal” mean? Are there other types of meetings the union has a right to attend? What if the employee doesn’t want the union to attend the meeting? Is it better to just invite the union to every meeting?
You have questions, questions, and more questions – and we have the answers. Learn when meetings become formal discussions or Weingarten meetings, and what to do when an employee requests union representation.
Learning objectives

Better understand what makes a meeting a “formal discussion.”
Decide when a union needs to be invited to a meeting.
Determine what types of meetings the union does not have the right to attend.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Why Supervisors Need to Use the Douglas Factors
2099-08-28 08:00 - 17:00
If you’re not using the Douglas factor analysis to figure out an appropriate penalty for a misbehaving employee, then you’re doing it wrong.
A scan of MSPB cases reveals how regularly Federal supervisors fail to understand these factors, and how that lack of understanding may sink the agency’s case. FELTG will explain the importance of the Douglas factors, using both foundational and recent case law examples, and walk you through the importance of each factor.
Learning objectives

Explain the importance of the Douglas factors.
Identify each Douglas factor and weigh its significance in disciplinary cases.
Recognize how failure to appropriately consider Douglas factors can undermine your case.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Handling Teleworker Performance and Conduct Challenges
2099-08-28 08:00 - 17:00
Telework isn’t for everyone, and some employees will struggle regardless of whether they’re at home or in an office. Unacceptable performance and misconduct should never be overlooked.
This class will address and provide guidance on handling employee conduct and performance issues for those who work from home. It’s imperative to agency mission that you use the right tools to swiftly and effectively address unacceptable performance and misconduct, regardless of where the employee is doing – or NOT doing – the actual work.
Learning objectives

Set proper expectations for remote workers.
Manage teleworker performance challenges.
Appropriately handle requests for telework as a reasonable accommodation.
Effectively address misconduct by teleworkers, including misuse of technology and violations of time and attendance protocols.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Managing a Potentially Suicidal Employee
2099-08-28 08:00 - 17:00
As suicide rates rise across the country, the impact is being felt in the workplace. Learning how to correctly manage an employee’s suicidal crisis and ideations is increasingly important. Knowing what to do, and when, might save an employee’s life.
This training provides an overview of suicidal ideation in this country and, more specifically, the workplace. Learn the signs, symptoms, and appropriate responses when managing an individual experiencing suicidal thoughts.
Learning objectives

Communicate effectively with employees who are experiencing suicidal ideation.
Identify the signs and symptoms of potential suicide that indicate the need for professional intervention.
Handle workplace behavioral health emergencies.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

You Want Accountability? Avoid These Too-Common Mistakes
2099-08-28 08:00 - 17:00
There is one action you can take to boost your agency’s FEVS scores, increase morale, and improve productivity, and it’s this: Do a better job holding employees accountable for performance and conduct.
Almost 60% of Federal employees think their supervisors do not do enough to hold unacceptable performers accountable. Myths about the inability to discipline employees for misconduct continue to fester. This training will identify the habitual errors Federal supervisors make, such as using too many suspensions, delaying discipline in favor of unhelpful letters of caution, committing due process violations, and more.
Learning objectives

Avoid due process mistakes in adverse actions.
Draft effective charges that hold up to third-party scrutiny.
Properly document an employee’s unacceptable performance before a performance demonstration period (DP).

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Conducting Fact-finding Investigations
2099-08-28 08:00 - 17:00
Most agencies are committed to providing a work environment free of misconduct, including discrimination and harassment. It’s important to investigate misconduct at the earliest possible stage.
The goal of this training is to show you how to put corrective action in place before the conduct rises to level of violating workplace laws. Hone your interviewing and evidentiary skills to learn how to best investigate potential misconduct.
Learning objectives

Understand liability in harassment cases.
Recognize the importance of neutrality in investigations.
Develop effective investigation strategies.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Driving Resilience and Mental Wellbeing in the Federal Workplace
2099-08-28 08:00 - 17:00
A successful team is one that can handle unexpected and stressful situations. How do you build that kind of resilience among your employees?
This class explains the importance of mental wellbeing in the workplace as well as how to manage toxic and other difficult employees who derail team success.
Learning objectives

Understand mental well-being in the workplace.
Reduce toxic dynamics.
Implement strategies to attract and retain a high-functioning team.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Managing Chronic Performance and Conduct Issues
2099-08-28 08:00 - 17:00
Whether it’s up-and-down roller coaster performers or repeat offenders of misconduct, chronically challenging employees eat up time, create workplace stress, and dampen productivity.
This class shares the tools necessary to address performance issues and lays the groundwork for effective discipline and performance-based actions. Attendees will leave with the confidence to swiftly address issues caused by the most challenging employees.
Learning objectives

Differentiate between performance problems and misconduct.
Manage an employee’s wide swings of performance.
Effectively apply progressive discipline.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Managing High-conflict Personalities in the Workplace
2099-08-28 08:00 - 17:00
Want to reduce conflict, increase productivity, and limit absenteeism, turnover, and even removals? That’s impossible, you say. Maybe not.
Participants will learn how to recognize employees with high-conflict personalities, whether it’s individuals who blame their peers for mistakes, tend to think in all or nothing terms, or display intense emotions. But spotting the issue isn’t the only problem. This class will also share how to effectively manage these challenging individuals.
Learning objectives

Recognize the four traits of a high-conflict personality.
Intervene successfully in situations involving high-conflict personalities.
Identify strategies in the workplace to reduce overall conflict.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

The Supervisor’s Role in the EEO Counseling and Investigative Process
2099-08-28 08:00 - 17:00
An employee requested telework as a reasonable accommodation. As the employee’s supervisor, you reviewed the request and denied it. Now the employee has claimed discrimination. What do you do next?
This class will discuss the aforementioned scenario and several others, as we explain the supervisor’s role in the EEO counseling and investigative processes.
Learning objectives

Present the agency’s evidence to the counselor and the investigator.
Develop potential settlement solutions.
Effectively draft responses to the investigator’s interrogatories.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Supervising in a Unionized Environment
2099-08-28 08:00 - 17:00
Does it sometimes feel like there are different rules for employees in unions? Well, there are. And if you supervise bargaining unit employees, you need to know those rules. This course will explain those specifics and provide Federal supervisors with information about working with Federal labor unions.
This interactive and engaging course provides a road map for Federal supervisors who oversee bargaining unit employees. After a brief overview and history of Federal labor law, you’ll be guided through how to manage challenges such as requests for information, official time, and union presence in meetings. You will leave the session with a solid understanding of employee, union, and management rights.
Learning objectives

Understand the unique rules for employees in a bargaining unit.
Handle information requests from the union.
Identify when official time is allowed, and when it isn’t.
Recognize when a meeting is a formal discussion, and how to properly notify the union.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

The Performance Equation: Providing Feedback That Makes a Difference
2099-08-28 08:00 - 17:00
Don’t let anxiety, frustration, or confusion prevent you from having honest performance-related discussions with your employees. Providing feedback effectively is a skill that can — and should — be developed.
This training session will equip participants with the necessary tools to nurture a culture of candor that will lead to healthy and actionable feedback. You’ll learn best practices for motivating and recognizing employees, and neuroscience-based strategies for maximizing performance even when leading employees in a virtual environment. We will expose feedback myths and share the ineffective practices that you need to avoid.
Learning objectives

Communicate performance expectations.
Supervise effectively in a virtual environment.
Differentiate between positive and negative framing.
Identify behavioral styles, including your own, to provide feedback that is better understood and more useful.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Handling Telework and Hybrid Work Challenges
2099-08-28 08:00 - 17:00
With some people working remotely and others onsite, how do you ensure that you hold all employees accountable for performance – and how do you ensure that it’s done fairly? And how do you handle the increasing number of requests to telework, especially those citing the request as an accommodation for a disability?
This class provides guidance on swiftly and effectively addressing unacceptable performance, regardless of where the employee is working. It also touches on setting expectations and monitoring performance of employees who aren’t onsite, as well as determining when to say yes to a request for reasonable accommodation to telework – and when to say no.
Learning objectives

Appropriately handle requests for telework as a reasonable accommodation.
Write valid performance standards that apply to the employee’s current working situation.
Improve skills for handling unacceptable performers.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

UnCivil Servant: The Next Level
2099-08-28 08:00 - 17:00
UnCivil Servant: Holding Employees Accountable for Performance and Conduct has empowered thousands of Federal supervisors and advisers to confidently and effectively address unacceptable performance and misconduct. Now it’s time to take those learned skills to a new level.
This interactive, workshop-based training tackles the intersection of performance and conduct issues with other areas of the law including pending discrimination complaints, allegations of reprisal or hostile work environment, and disability accommodation requests.
Learning objectives

Take swift, appropriate, and legally defensible actions in even the most challenging of circumstances.
Recognize what to do if you’re a new manager with different expectations than your predecessor.
Manage unacceptable performance issues with an employee that has a reasonable accommodation in place.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

Effectively Managing and Communicating with Employees
2099-08-28 08:00 - 17:00
This course is built upon the premise that a one-size-fits-all approach to managing others is ineffective. Learn how to understand and leverage individual differences to develop a meaningful management methodology that is targeted to the needs of employees and those of the agency.
Learning objectives

Identify and hone your supervisory skills.
Manage difficult employee personality types and a multigenerational workforce.
Use structured communication with your employees.
Develop conflict resolution skills.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Leave-related Discipline and Medical Removals
2099-08-28 08:00 - 17:00
Federal employees enjoy a wide variety of leave-related benefits. And sometimes they enjoy a little too much leave. Can you discipline, or even remove, an employee for using too much leave? Or, what do you do if the employee just doesn’t show up for work?
Let FELTG take you through all the permutations of absent employees, as well as how to handle employees who are unable to perform the job due to medical reasons. The course includes a workshop to help you hone the skills you need to handle the most challenging leave situations.
Learning objectives

Handle the leave abuser according to the legal discipline process.
Identify the documentation necessary to discipline an employee for leave abuse.
Understand AWOL, leave restriction, excessive absence removals, and medical inability to perform removals.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Mentoring Matters
2099-08-28 08:00 - 17:00
The Office of Personnel Management has been a champion of mentoring programs across the government because it sees mentors as instrumental in maximizing learning and development and improving employee retention. Do you agree, but don’t know where to start?
This class will provide a comprehensive overview of mentoring, include guidance for improving the mentoring program at your agency, and show you how to utilize mentorship skills in leadership roles.
Learning objectives

Define what mentoring is – and isn’t.
Identify benefits of mentorship to the mentor and the protege.
Develop and implement a mentoring program at your agency.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

The Supervisor’s Role in EEO
2099-08-28 08:00 - 17:00
For many Federal supervisors, the EEO process is mysterious and foreboding, and anxiety about pending cases may keep you awake at night. With this course, FELTG aims to clarify the process and help you understand exactly what to expect when an employee files an EEO complaint against you.
FELTG’s experienced instructors will describe the supervisor’s role throughout the EEO process, and will provide specific guidance on how to handle each step, whether the complaint involves allegations of intentional discrimination, hostile work environment harassment, retaliation, or failure to accommodate.
Plus, we’ll discuss the types of legitimate, nondiscriminatory evidence you can provide to answer any claim of discrimination filed against you. Finally, we’ll cover options including alternative dispute resolution, mediation, and settlement.
Learning objectives

Understand what to do if you’re a Responding Management Official in a complaint.
Defend yourself against frivolous EEO complaints.
Foster a healthy work environment where fewer complaints are filed.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Developing and Defending Discipline: Holding Federal Employees Accountable
2099-08-28 08:00 - 17:00
Holding Federal employees accountable for performance and conduct is easier than you might think. Too many supervisors believe that an employee’s protected activity precludes the supervisor from initiating a suspension or removal, but that’s just not true.
Part 1: Accountability for Performance and Conduct
FELTG is here to make Federal supervisors’ lives easier by clarifying how to take defensible misconduct actions quickly and fairly – actions that withstand scrutiny on appeal by the MSPB, EEOC, or in grievance arbitration. Understand how to investigate misconduct, plus the craft behind drafting charges and the importance of the Douglas factors in penalty selection.
Then, we shift the discussion to performance – from writing valid performance standards to removing an employee for unacceptable performance. Longer classes may also cover handling the absent employee, mentorship, union considerations, or supervisor liability.
Part 2: Defending Against Discrimination Complaints: The Supervisor’s Role
Attendees will leave this class with a thorough understanding of the EEO complaint process in the Federal government, from recognizing the protected categories (race, color, national origin, religion, sex, age, disability, genetic information, and reprisal) to what happens if you’re a Responding Management Official or a witness in a complaint.
Learning objectives

Identify the tools supervisors have for addressing misconduct and unacceptable performance.
Implement a Performance Demonstration Period when necessary.
Know what to do if you’re a Responding Management Official in a complaint.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

UnCivil Servant: Holding Employees Accountable for Performance and Conduct
2099-08-28 08:00 - 17:00
FELTG’s flagship course UnCivil Servant empowers Federal supervisors and advisers to confidently handle the challenges that come with supervising in the Federal workplace. It shatters misconceptions about performance and misconduct-based actions and offers step-by-step guidance for taking swift, appropriate, and legally defensible actions.
The class begins with a discussion of accountability and supervisory authority and highlight the differences between performance and misconduct issues before launching into discipline theory and practice, including the types of discipline, disciplinary charges, using the Douglas factors in penalty selection, and due process considerations. After a discussion of disciplinary documents, procedures and appeals, the class switches focus to dealing with unacceptable performance. Learn how to set realistic performance expectations, clarify vague performance standards, and implement a performance demonstration period (DP, what some agencies call a PIP), and successfully implement the performance-based removal procedures when necessary.
Learning objectives

Identify the tools supervisors have for addressing misconduct and unacceptable performance.
Name the five elements of discipline and describe how the Douglas factors aid in selecting a defensible penalty.
Properly implement a performance Demonstration Period (DP), often referred to as a PIP.
Identify alternatives to discipline and situations where they might be appropriate.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

EEO Compliance Training
2099-08-28 08:00 - 17:00
When the EEOC issues a finding of discrimination, harassment, reprisal, or failure to accommodate, it’s common for the Commission to order mandatory compliance training for the offenders. Sometimes, the orders are required for all supervisors or all staff within an organization – and there’s usually a short window to complete the training.
While some may jokingly refer to this as “punishment training,” it’s anything but: It’s an opportunity to learn from specific mistakes and help attendees understand how to foster a diverse and inclusive work environment where everyone feels safe to contribute. If your agency is required to provide compliance training as the result of a very specific EEO issue, why-oh-why would you want to buy a generic recording made 5 years ago and “check the box” to meet the order? Wouldn’t it do your agency’s employees good to have a training tailored to the exact problems you’ve encountered?
One of the reasons the EEOC orders training is to prevent the issue from occurring again. If you have an order from the EEOC to provide training, consider FELTG as an option. From one-on-one coaching to presentations for dozens of supervisors or employees, we can make your compliance training worthwhile – and effective.
Sample topics available:

Providing reasonable accommodation to individuals with disabilities.
Preventing and correcting workplace harassment.
Making nondiscriminatory selections and promotions.
Avoiding EEO reprisal and per se reprisal.
Understanding medical documentation and medical records confidentiality.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Addressing Age Discrimination in the Federal Workplace
2099-08-28 08:00 - 17:00
A reference to dinosaurs, a joke about retirement, or the snide “OK Boomer” – nothing wrong with that if it’s said in fun, right? Wrong! And if you think those are the only actions that’ll lead to an age discrimination claim, you’re wrong again.
In this 60-minute discussion on age discrimination, you will learn what the law says you can and can’t say or do in the workplace when it relates to an employee’s age. This session covers everything from hiring to promotion, and hostile work environment to performance appraisals.
Learning objectives

Understand the various theories of age discrimination in the Federal workplace.
Identify the types of conduct that give rise to age discrimination claims.
Know the dos and don’ts when discussing age-related topics in the workplace including retirement, OWBPA, and more.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Avoiding the Dangers of EEO Reprisal
2099-08-28 08:00 - 17:00
When a complaint is filed with your agency’s EEO office, it’s possible that something very wrong has happened. And it’s possible nothing happened at all. Yet, how agency officials respond to that complaint could go a long way towards not only resolving the complaint, but also ensuring you don’t make matters worse.
Too often, a supervisor or agency official’s response to an EEO complaint leads to a claim of reprisal. And more often than anyone should expect, that reprisal claim survives, even when it’s found that the original complaint’s discrimination allegations had no merit. Reprisal claims make up the bulk of EEO complaints. This course will prepare you to make sure your words and actions don’t lead to a finding of reprisal.
Learning objectives

Identify the elements of a valid reprisal claim.
Understand why supervisors retaliate, and how to get them to stop.
Recognize per se reprisal claims.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Avoiding Mistakes in Selection and Promotion Cases
2099-08-28 08:00 - 17:00
Selection and promotion processes can be emotional, especially for those who aren’t selected. If you’re a Federal EEO practitioner or supervisor, chances are you’ve had a case where an employee alleges that they were not selected or promoted because of something other than job qualifications.
Nonselection cases present agency reps with major challenges, from properly defining the claim to collecting the right information during the investigation, and, eventually, to presenting evidence at the hearing or in a motion for summary judgment.
Learning objectives

Ensure that your selection criteria are valid and objective.
Explain the importance of selection records.
Defend your selection cases before the EEOC or an arbitrator.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Barking Up the Wrong Tree? Service and Emotional Support Animals in the Workspace
2099-08-28 08:00 - 17:00
Most of us know something about service animals, but what about emotional support animals, comfort animals, and the like? Are they permitted in the workplace? The EEOC’s stance that an emotional support animal may be a required reasonable accommodation for a qualified individual with a disability, even if it is not a trained service dog, fails to provide an easy answer.
This presentation will provide guidance to help you make this challenging reasonable accommodation determination.
Learning objectives

Determine the difference between a service animal and an emotional support animal.
Recognize when an emotional support animal would be a reasonable accommodation.
Effectively navigate the interactive process when requests for animals in the workplace arise.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Dealing with ‘Other’ Harassment: It’s Not Always About EEO
2099-08-28 08:00 - 17:00
Not everyone has the same definition of “harassment.” While most professionals recognize harassment that violates Title VII, some employees consider it harassment when supervisors provide critical performance feedback or assign work. In between, there are threatening, intimidating, and disturbing acts that are unrelated to protected classes, but nonetheless may be non-EEO harassment and must be addressed as misconduct.
This program will identify the lines that separate different levels of harassment, both perceived and real. It will also explain how and when to address harassment as misconduct.
Learning objectives

Differentiate between non-EEO harassment, EEO harassment, and actions that don’t qualify as harassment.
Use the appropriate disciplinary framework for handling harassment.
Recognize agency obligations for addressing harassing employee behavior.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

The Dos and Don’ts of Reasonable Accommodation for Pregnant Employees
2099-08-28 08:00 - 17:00
This training focuses on a law that went into effect in 2023: the Pregnant Workers Fairness Act (PWFA), which requires agencies to provide reasonable accommodations to employees who have medical restrictions related to pregnancy, childbirth, and related medical conditions.
This training will answer the following questions: What are your responsibilities under the PWFA? What are some examples of PWFA reasonable accommodations? What is the best way to prepare for the interactive process when discussing accommodations for pregnancy-related restrictions?
Learning objectives

Identify potential accommodations for pregnant employees.
Determine an appropriate length of time for a pregnancy-related accommodation.
Understand how the EEOC will analyze charges regarding accommodations for employees affected by pregnancy, childbirth, or related medical conditions.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Disability Accommodation: Navigating the Interactive Process
2099-08-28 08:00 - 17:00
Potential reasonable accommodations should be discussed by the employee and the agency, through what the EEOC refers to as “the interactive process.” So, what exactly does the interactive process involve?
This course explains what agencies need to know when they work with employees on reasonable accommodation, including practical applications and best practices.
Learning objectives

Determine the essential functions of the job.
Recognize who gets to select the accommodation.
Hold successful reasonable accommodation discussions with employees.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
