Avoiding the Dangers of EEO Reprisal
2099-08-28 08:00 - 17:00 (America/New_York)
When a complaint is filed with your agency’s EEO office, it’s possible that something very wrong has happened. And it’s possible nothing happened at all. Yet, how agency officials respond to that complaint could go a long way towards not only resolving the complaint, but also ensuring you don’t make matters worse.
Too often, a supervisor or agency official’s response to an EEO complaint leads to a claim of reprisal. And more often than anyone should expect, that reprisal claim survives, even when it’s found that the original complaint’s discrimination allegations had no merit. Reprisal claims make up the bulk of EEO complaints. This course will prepare you to make sure your words and actions don’t lead to a finding of reprisal.
Learning objectives

Identify the elements of a valid reprisal claim.
Understand why supervisors retaliate, and how to get them to stop.
Recognize per se reprisal claims.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Avoiding Mistakes in Selection and Promotion Cases
2099-08-28 08:00 - 17:00
Selection and promotion processes can be emotional, especially for those who aren’t selected. If you’re a Federal EEO practitioner or supervisor, chances are you’ve had a case where an employee alleges that they were not selected or promoted because of something other than job qualifications.
Nonselection cases present agency reps with major challenges, from properly defining the claim to collecting the right information during the investigation, and, eventually, to presenting evidence at the hearing or in a motion for summary judgment.
Learning objectives

Ensure that your selection criteria are valid and objective.
Explain the importance of selection records.
Defend your selection cases before the EEOC or an arbitrator.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Barking Up the Wrong Tree? Service and Emotional Support Animals in the Workspace
2099-08-28 08:00 - 17:00
Most of us know something about service animals, but what about emotional support animals, comfort animals, and the like? Are they permitted in the workplace? The EEOC’s stance that an emotional support animal may be a required reasonable accommodation for a qualified individual with a disability, even if it is not a trained service dog, fails to provide an easy answer.
This presentation will provide guidance to help you make this challenging reasonable accommodation determination.
Learning objectives

Determine the difference between a service animal and an emotional support animal.
Recognize when an emotional support animal would be a reasonable accommodation.
Effectively navigate the interactive process when requests for animals in the workplace arise.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Dealing with ‘Other’ Harassment: It’s Not Always About EEO
2099-08-28 08:00 - 17:00
Not everyone has the same definition of “harassment.” While most professionals recognize harassment that violates Title VII, some employees consider it harassment when supervisors provide critical performance feedback or assign work. In between, there are threatening, intimidating, and disturbing acts that are unrelated to protected classes, but nonetheless may be non-EEO harassment and must be addressed as misconduct.
This program will identify the lines that separate different levels of harassment, both perceived and real. It will also explain how and when to address harassment as misconduct.
Learning objectives

Differentiate between non-EEO harassment, EEO harassment, and actions that don’t qualify as harassment.
Use the appropriate disciplinary framework for handling harassment.
Recognize agency obligations for addressing harassing employee behavior.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

The Dos and Don’ts of Reasonable Accommodation for Pregnant Employees
2099-08-28 08:00 - 17:00
This training focuses on a law that went into effect in 2023: the Pregnant Workers Fairness Act (PWFA), which requires agencies to provide reasonable accommodations to employees who have medical restrictions related to pregnancy, childbirth, and related medical conditions.
This training will answer the following questions: What are your responsibilities under the PWFA? What are some examples of PWFA reasonable accommodations? What is the best way to prepare for the interactive process when discussing accommodations for pregnancy-related restrictions?
Learning objectives

Identify potential accommodations for pregnant employees.
Determine an appropriate length of time for a pregnancy-related accommodation.
Understand how the EEOC will analyze charges regarding accommodations for employees affected by pregnancy, childbirth, or related medical conditions.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Disability Accommodation: Navigating the Interactive Process
2099-08-28 08:00 - 17:00
Potential reasonable accommodations should be discussed by the employee and the agency, through what the EEOC refers to as “the interactive process.” So, what exactly does the interactive process involve?
This course explains what agencies need to know when they work with employees on reasonable accommodation, including practical applications and best practices.
Learning objectives

Determine the essential functions of the job.
Recognize who gets to select the accommodation.
Hold successful reasonable accommodation discussions with employees.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

The Reasonable Accommodation Mistakes Agencies Make
2099-08-28 08:00 - 17:00
If you’ve ever used undue hardship to deny an accommodation request or asked for more information from an employee’s doctor, we have two words for you: Uh oh.
Oftentimes the best way to learn is by making mistakes. But not when it comes to reasonable accommodation law. This course provides the opportunity to learn from the costly and embarrassing blunders that other agencies have already made.
Learning objectives

Identify the steps to take when an employee informs you of his or her disability.
Determine if telework or leave would be an effective accommodation.
Understand why undue hardship is rarely a successful defense for denying an accommodation request.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Revisiting Existing Reasonable Accommodations
2099-08-28 08:00 - 17:00
You’ve gone through the interactive process and come up with a reasonable accommodation that both you and the employee think will be effective. Are you done? Not even close. And what happens if a new supervisor comes in and wants to change a long-standing accommodation?
Over time, certain accommodations will still be effective – and some may lose their effectiveness. They may no longer be needed. The nature of the work might change. Or, perhaps, a more effective accommodation has become available. It’s more important than ever for agencies to be aware of the benefits and drawbacks of revisiting existing accommodations.
Learning objectives

Restart the interactive process when necessary.
Make an appropriate, individualized reasonable accommodation determination.
Understand when NOT to visit an existing accommodation.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Accommodating Invisible Disabilities in the Federal Workplace
2099-08-28 08:00 - 17:00
From chronic pain and chronic fatigue to depression and diabetes, disabilities are not always visible or obvious in the workplace. And the number of employees with hidden or invisible disabilities continues to grow.
This course explains how to properly navigate the laws, regulations, and EEOC guidance while taking a commonsense approach to reasonably accommodating hidden disabilities. You’ll leave with examples of accommodations that have proven successful.
Learning objectives

Recognize myths and misconceptions about specific disabilities.
Determine whether the employee is a qualified individual.
Use the interactive process to find an effective reasonable accommodation.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Eliminating Microaggressions and Bias in the Workplace
2099-08-28 08:00 - 17:00
What is a microaggression? Can microaggressions ever rise to the level of unlawful workplace harassment? And if they aren’t acts of discrimination, why should you care?
During this training, FELTG will explain what microaggressions look like it in their various forms — microinsults, microassaults, and microinvalidations. Plus, we’ll discuss how to identify such behaviors and put parameters in place to stop unwelcome behavior before it becomes a liability issue for your agency or organization.
Learning objectives

Identify acts of microaggression and actions influenced by implicit bias.
Recognize and define harassment.
Respond appropriately and effectively when you see a microaggression in the workplace.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Understanding and Managing Employees with Behavioral Health Issues
2099-08-28 08:00 - 17:00
If one of your agency’s employees had a mental health crisis in the workplace, would you know what to do? And with many employees working remotely, how would you even know?
One in six workers may be experiencing mental health problems at any given time, according to recent studies. This session provides an understanding of mental and behavioral health conditions and the impact they have on the individual, as well as strategies to effectively provide supervision and management to ensure a productive workplace. Learn to walk that tenuous line between providing accommodations and support for a mental health condition and holding employees accountable for performance and conduct.
Learning objectives

Improve performance and success for employees with mental health conditions.
Effectively accommodate employees with behavioral health conditions.
Set appropriate boundaries and expectations in the workplace.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

When Contractors File EEO Complaints: Questions and Answers for Federal Agencies
2099-08-28 08:00 - 17:00
If a contractor files an EEO complaint against your agency, is your agency liable? Don’t say “No” quite so quickly.
The Federal sector EEO process is not exclusively limited to civil service employees. In certain cases, contractors under agency supervision can file EEO complaints if the agency is determined to be a “joint employer.” This training will take you through the steps necessary to determine whether your agency passes the joint employer test – and what to do if it’s determined a contractor has standing to file an EEO complaint against the agency.
Learning objectives

Explain the Ma test and how it should be applied.
Identify the roles and responsibilities of agency personnel when contractors start the EEO process.
Recognize the defenses to the joint employer allegation.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Assessing Risk and Taking Action: Threats and Violence in the Workplace
2099-08-28 08:00 - 17:00
Whether it’s a disgruntled employee or customer, a domestic issue that follows an employee to work, or an unknown individual intent on causing harm, workplaces are at a distinct risk of violent incidents. And that risk may be heightened when it’s a Federal workplace.
How do you prepare yourself to protect the lives of those around you? Are there risk factors that might give you an indication of when someone will become violent? What can you do to help prevent a violent tragedy from occurring where you work? This class will answer all those questions and more.
Learning objectives

Identify warning signs that violence may be imminent.
Create internal threat assessment protocol.
Recognize the personality traits and cognitive issues that contribute to violent behavior – and those that don’t.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Understanding Neurodivergence in the Workplace
2099-08-28 08:00 - 17:00
Research estimates that around 1% of the population has an autism spectrum disorder, between 5-9% are estimated to have a learning disability, and just under 10% have a diagnosis of ADHD. The ability to recruit and retain neurodivergent employees will make your agency more effective, and understanding how slight workplace accommodations can allow a neurodivergent employee to thrive benefits not only the agency but its customers and stakeholders as well.
This training will provide an overview of diagnoses that fall under the term “neurodivergence” and share guidance on how to best create a workplace that is supportive for all employees.
Learning objectives

Recognize the skills and challenges neurodivergent individuals may bring to the workplace.
Use a strengths-based management approach to create a supportive workplace.
Identify workplace accommodations for qualified individuals.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Advanced EEO: Navigating Complex Issues
2099-08-28 08:00 - 17:00
When EEO challenges arise, they rarely show up as run-of-the-mill simple scenarios you’ve worked through in a training class. Are you an EEO professional, attorney or advisor eager to learn how to more effectively manage complicated or high-profile EEO issues?
This full- or multi- course provides guidance on challenging questions, such as: Can an agency be held liable for retaliation in a disciplinary action if the deciding official was unaware of the employee’s prior protected activity? Or when does misuse of an employee’s pronoun constitute sex-based harassment or discrimination? This class is continually refreshed to ensure it addresses the most complex and critical issues of today’s workforce.
Learning objectives

Effectively respond to all EEO situations, regardless of how perplexing they may be.
Institute check-ins with employees after granting reasonable accommodations.
Differentiate among the requirements of disability, pregnancy, and religious accommodations.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Fundamentals of EEO: Nuts and Bolts
2099-08-28 08:00 - 17:00
If you haven’t played a role in any part of the Federal EEO process, it might seem like an overwhelming mystery. This class explains, in practical terms, everything you need to know to have a fundamental understanding of Federal EEO law and process.
Participants will be guided through each step of the process, from pre-complaint counseling to formal complaints to EEOC hearings and appeals, and will leave class with a thorough understanding of the various types of workplace discrimination.
Learning objectives

Identify the statutory authority and jurisdiction of EEOC.
Recognize the various theories of discrimination.
Explain how timeliness issues impact case processing.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Medical Exams and Inquiries under the ADA and GINA
2099-08-28 08:00 - 17:00
Did you know that the innocent release of medical information can result in an expensive decision against an agency even if no actual harm was done to the employee?
This training will explain how and when to collection medical information without going astray of the Americans with Disabilities Act, the Americans with Disabilities Act Amendments Act, and the Genetic Information Nondiscrimination Act. Topics include medical documentation confidentiality, conditional offers of employment, requests for reasonable accommodation, the “regarded as” provision of the ADA, and much more.
Learning objectives

Define and understand the term direct threat.
Recognize when pre- and post-employment exams and inquiries are permitted.
Identify who should – and who should not – be collecting and management medical information.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

Reasonable Accommodation for Disabilities: What You Need to Know
2099-08-28 08:00 - 17:00
How do you determine if an employee has a disability? What does qualified individual mean? What exactly is the interactive process? Do you have to approve telework as an accommodation? What if an employee’s disability is invisible? And how do the Americans with Disabilities Act, the Amendments Act, and the Rehabilitation Act apply to your agency?
This course can be adapted to the audience, and can be delivered as a keynote presentation, a multi-day workshop, or anything between.
After explaining the reasonable accommodation process for individuals with disabilities, choose the focus: a supervisor’s role in reasonable accommodation; handling perplexing reasonable accommodation challenges; telework or leave as accommodation; who chooses the accommodation; accommodating invisible disabilities; revisiting existing accommodations; and much more.
Learning objectives

Understand who is – and isn’t – entitled to workplace reasonable accommodation.
Identify the essential job functions of a position.
Explain the interactive process and its role in accommodating an employee with a disability.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

EEO Counselor and Investigator Refresher Training
2099-08-28 08:00 - 17:00
Are you looking for a convenient and engaging way to pick up your mandatory annual refresher training hours? Are you interested in useful, timely, and up-to-date guidance where you can ask your questions, and get answers in real time?
As an EEO counselor or investigator, you are required by the EEOC to complete an 8-hour annual refresher course. Don’t take training just to check the box. Use this opportunity to refine your counseling skills and improve your EEO knowledge.
In FELTG’s EEO refresher training, experienced instructors will cover the content required by the EEOC and share with you the most critical recent case law, regulations, and other legal developments. Plus, our instructors can focus the training on the topics most relevant to your agency’s current EEO challenges.
Topics can be selected from a number of EEO issues including the EEO complaint process and timeliness issues; the protected categories; alternative dispute resolution; identifying the various theories of discrimination; intentional discrimination cases; the latest trends in hostile work environment harassment; reasonable accommodation for disability, pregnancy, and religion; selection and promotion cases; EEO reprisal; overlapping forms of discrimination; medical documentation and medical records confidentiality; interviewing techniques; dealing with difficult witnesses, and much more.
We will share guidance to help you sharpen your practical skills and provide the latest updates from the EEOC and the courts.
Learning objectives

Avoid common mistakes made in the counseling or investigation process.
Identify trending challenges in EEO case law.
Identify barriers to and reasons for resolution.
Handle difficult witnesses and challenging evidence scenarios.
Understand your important role in the process.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

Writing Reports of Investigation and Final Agency Decisions
2099-08-28 08:00 - 17:00
This workshop-based program will provide you with the skills and confidence to be more effective in writing reports of investigation and Final Agency Decisions that will withstand third-party scrutiny. Choose to bring one or both topics to your agency.
Part 1: Writing a Report of Investigation
Learn how to organize your report and write for your audience and use accepted reporting style and legal writing conventions to ensure your ROI or FAD is clear, effective, and legally sound.
Learning objectives

Identify what goes into the report of investigation.
Effectively organize the evidence.
Write a fulsome report on the findings of an investigation.

Part 2: Writing a Final Agency Decision
Ensure that your FADs are written in a way that withstands scrutiny by the EEOC. It starts with knowing and understanding discrimination law, as applied to the Federal workplace.
Learning objectives

Apply the theories of discrimination to the facts of the investigation.
Explain the concept of legal sufficiency.
Identify and avoid the pitfalls that often lead to FAD reversals.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

EEOC Counselor 32-hour Initial Training
2099-08-28 08:00 - 17:00
FELTG’s 32-hour EEO counselor training provides the mandatory initial training for new counselors that’s required by EEOC, and much more. The course is taught over four 8-hour days but can also be taught over five days or in other iterations. Our experienced instructors will explain the latest in EEO law in easy-to-understand terms and help you develop the skills necessary to be an effective counselor.
Part 1: Introduction and the Role of the Counselor
What makes a good counselor? What are the qualifications? This intro to counseling will provide the foundational guide to all steps of the EEO process, including a look at the counselor’s role in alternative dispute resolution.
Learning objectives

Define EEO terms such as basis, pro se, formal complaint, and more.
Recognize the roles and responsibilities of various offices within the agency.
Identify the purpose and proper approach for the EEO counselor.

Part 2: Theories of Discrimination
We dive into the various bases of discrimination and take a look at intentional discrimination based on race, color, and national origin; disparate impact; reprisal; reasonable accommodation; hostile work environment; and discrimination and harassment of LGBTQ+ employees.
Learning objectives

Explain the structure of the EEOC and its jurisdiction.
Differentiate between circumstantial and direct evidence.
Discuss the various theories of discrimination.

Part 3: Interviewing for EEO Counselors
This class provides an introduction to interviewing the counselee and the RMO. We’ll share how to prepare for the interviews and identify the mistakes to avoid.
Learning objectives

Identify the keys to interviewing the counselee.
Interview challenging witnesses.
Explain when a contractor is an employee for EEO purposes.

Part 4: Writing the Report
It’s time to put what you’ve learned so far into practice. The final part of the initial 32-hour training will include plenty of exercises, including the practice of writing the report.
Learning objectives

Identify the mistakes to avoid in the counseling process.
Effectively organize the report.
Recognize the secrets to good writing.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

Designing Inclusive, Healthy and Connected Workplaces Across a Distance
2099-08-28 08:00 - 17:00
While more Federal employees are back in the office, others are still working remotely. Ever since the pandemic, the nature of the Federal workplace has changed. This class will help you design work structures for wellbeing while cultivating a culture of civility and respect.
This workshop will provide you with practical, easy-to-implement data-driven insights plus tools and resources that empower high-performing, engaged employees to succeed in the flexible world of work while focusing on ways to improve performance, increase accountability, and enhance mission efficacy.
Learning objectives

Strengthen communication and build team camaraderie.
Reduce burnout and enhance well-being while meeting the needs of customers.
Identify success strategies for more effective ways to work.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

Helping Supervisors Navigate the EEO Process
2099-08-28 08:00 - 17:00
Your heart suddenly beats faster, and your blood pressure rises exponentially. It could be a health issue. Or possibly, you may have heard your name mentioned in connection with “an EEO case.” As the much-repeated saying goes: We fear what we don’t understand. This class aims to lessen the fear by providing you with a full description of the supervisor’s role during each stage of the EEO process.
For attorneys, EEO specialists, managers, and others, this engaging and interactive class will give you keen insight into how best to advise supervisors through the process. The critical role supervisors play in EEO counseling, investigator interrogatories, settlement discussions, depositions, and hearings will be explained. Attendee participation in scenario-based discussions and workshops is an important component of this program. Audio participation is required by those who are able, but video participation is optional.
Learning objectives

Effectively reply to an interrogatory/affidavit request from an EEO investigator.
Identify what to expect in a deposition or hearing.
Prepare appropriately to be a witness.
Recognize your role in each step of the EEO process.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

Drafting Disciplinary Charges for Federal Employee Misconduct
2099-08-28 08:00 - 17:00
Drafting appropriate disciplinary charges is a crucial part of the disciplinary process, and if not handled correctly, can cause an agency to lose its case. Words matter in drafting charges, and FELTG is here to make sure you have the tools you need to make the right decisions in framing charges.
Course topics include how to structure charges and specifications, the rules of charging, proving intent-based charges, identifying alternative charges, charging down and proving up, and considerations for drafting the proposal and decision letters.
Learning objectives

Identify the the three styles of disciplinary charges and how to draft each.
Recognize the evidence necessary to support a disciplinary charge.
Identify alternative charges for acts of employee misconduct.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

A Focus on Federal Sector Arbitration
2099-08-28 08:00 - 17:00
Litigating cases in Federal sector employment law is a unique prospect and isn’t for the unprepared – and taking a case to Federal arbitration is also a world of its own.
This training focuses on providing tips to practice effectively and successfully in arbitration. Learn the most important aspects of the process, from getting organized to submitting documents to the techniques for effective direct- and cross-examination.
Plus, when faced with a case involving appealable adverse actions, an arbitrator must apply the same substantive standards as the Merit Systems Protection Board. The arbitrator must decide whether discipline was appropriate, and also assess whether the agency considered the relevant factors in determining the penalty. A discussion of how to use the Douglas factors will also be included, as well as strategies at leveraging the role those factors play in the arbitration process.
Attendees will also gain insight to the thought processes of the arbitrator, plus an overview of the available appellate procedures and a discussion or similarities and differences between arbitration and MSPB and EEOC hearings.
Learning objectives

Recognize unique aspects to Federal sector arbitration.
Identify the best techniques for educating and persuading the arbitrator.
Explain how the facts apply in the circumstances of a particular case, and how to educate the arbitrator who may be unfamiliar with the Douglas framework in discipline cases.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
Is this Training Compliant with the 2025 Executive Orders?
All FELTG classes are in compliance with the Trump administration’s Executive Orders.

Managing a Potentially Suicidal Employee
2099-09-03 00:00
As suicide rates rise across the country, the impact is being felt in the workplace. Learning how to correctly manage an employee’s suicidal crisis and ideations is increasingly important. Knowing what to do, and when, might save an employee’s life.
This training provides an overview of suicidal ideation in the country and, more specifically, the workplace. Learn the signs, symptoms, and appropriate responses when managing an individual experiencing suicidal thoughts.
Learning objectives

Communicate effectively with employees who are experiencing suicidal ideation.
Identify the signs and symptoms of potential suicide that indicate the need for professional intervention.
Handle workplace behavioral health emergencies.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. And shorter classes can often be combined to build longer courses covering more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location, or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Navigating FMLA in the Federal Workplace
2099-09-03 08:00 - 17:00
Navigating the FMLA is one of the most complex tasks a Federal agency can face. It’s also one of the most popular and often-used entitlements, so if you haven’t had a request yet, buckle up. How do you determine if an employee is eligible for FMLA? In which situations does FMLA apply? How do you know when they can return?
This two-hour presentation will break it all down and provide you with a solid foundation for managing FMLA leave. Attendees will leave the session with the confidence to tackle challenges such as intermittent FMLA, medical documentation, paid parental leave, and more.
Learning objectives

Determine who falls under the term “family” for FMLA purposes.
Define the term “serious health condition.”
Explain what medical information you can seek, when, and how.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. Shorter classes can often be combined to build longer courses that cover more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Conducting an Effective MD-715 Barrier Analysis at Your Agency
2099-09-03 08:00 - 17:00
Agencies seeking to become model employers have a wonderful tool to get there – MD-715, a policy issued by the EEOC over 20 years ago to provide guidance to agencies on establishing and maintaining effective EEO programs. However, a tool only works if you know how to use it.
In this training session, you’ll learn the guiding principles of MD-715, key terminology and concepts, and the most common barriers employees face in the Federal workplace. Attendees will explore various triggers, learn to identify potential barriers, and will leave the session with numerous tips to help them avoid common pitfalls. They’ll also explore their role in creating a model EEO program.
Learning objectives

Categorize the types of barriers into the following categories – institutional/structural, attitudinal, and physical.
Employ a team approach to your MD-715 report.
Do a root cause analysis using a decision tree or a mind map.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. Shorter classes can often be combined to build longer courses that cover more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Everything Feds Need to Know About Executive Orders
2099-09-03 08:00 - 17:00
In this century, presidents have issued, on average, just under 40 Executive Orders (EOs) per year. President Biden has issued an average of 38 per year, and in his first term, President Trump issued an average of 55 per year. It’s also becoming common for incoming administrations to issue a number of EOs within the first few days. Needless to say, you can expect a lot of EOs in the future, and many of them are likely to have a direct impact on your agency. What is your responsibility in enforcing and/or supporting an Executive Order? Can an EO be challenged? And what happens to the EO while it’s being challenged?
This one-hour course will provide you with everything you need to know about Federal workplace-related Executive Orders, with a focus on those impacting personnel policy and practices.
Learning objectives
• Discuss how and when Executive Orders are published.
• Identify how Executive Orders can be overturned.
• Recognize how Executive Orders are enforced.
Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. Shorter classes can often be combined to build longer courses that cover more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.

Tools for Leadership: Face Conflict, Address Accountability, and Build Morale
2099-09-03 08:00 - 17:00
With each successive Federal Employee Viewpoint Survey report, experts diagnose the problem, often pointing to top agency leadership and processes beyond the Federal supervisor’s realm. What can Federal supervisors do to improve morale?
This class will explain how to address conflict head-on, how accountability impacts morale, and all of the small and simple actions supervisors can take to become effective leaders of an engaged, determined, and optimistic team.
Learning objectives

Develop practical strategies for managing conflict.
Identify the issues that impact morale.
Communicate effectively with employees.
Develop leadership strategies for managing different personality types.
Define performance objectives linked to mission.
Improve leadership through employee engagement.

Event FAQs
Is there any flexibility with course durations for Agency Direct training?
Yes. Many agencies have requested that full-day courses be taught over two half-days to ensure maximum engagement, especially when the course is being taught virtually. Any course can be spread out over multiple days or condensed into shorter sessions. Shorter classes can often be combined to build longer courses that cover more topics. We’ll be happy to discuss the options that are most convenient to you.
In what format is this class held?
The class may be held onsite at an agency location or as a live virtual event. Virtual events are generally held using your agency’s platform (Zoom, WebEx, Teams, etc.). In certain situations where FELTG hosts, the event will be held on Zoom or Teams.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion which will contain the number of training hours attended.
