EEO Training Courses

The realm of Equal Employment Opportunity is as vast and diverse as the people it represents. FELTG offers onsite programs to train EEO attorneys, practitioners and supervisors on the strategies, principles, and authorities relative to federal sector discrimination law. These courses can be modified to meet the legal requirements of executive and legislative branch agencies.


EEO-1: Fundamentals of Federal EEO: Nuts & Bolts (1 day)

If you haven’t played a role in any part of the federal EEO process, it likely seems a mystery. This one-day class spells out everything you need to know to have a fundamental understanding of federal EEO. We’ll guide you through each step of the process, from pre-complaint counseling to formal complaints to EEOC Hearings, and you’ll leave class with a thorough understanding of the various types of workplace discrimination.

Course Topics: Statutory authority and jurisdiction of EEOC; theories of discrimination; overview of the EEO process; amended and consolidated complaints; timeliness issues.


EEO-2: Reasonable Accommodation under the ADA and Rehabilitation Act: What You Need to Know (1-3 days)

How do you determine if an employee is disabled? What does qualified individual mean? What exactly is the interactive process? This course will provide answers to those questions, and then dive into some of the most perplexing reasonable accommodation challenges, including requests to telework, leave as accommodation, who chooses the accommodation, invisible disabilities, and more.

Course Topics: The Rehabilitation Act and the Americans with Disabilities Act Amendments Act; Genetic Information Nondiscrimination Act (GINA) regulations; defining an individual with a disability; major life activities and substantial limitations; essential job functions; the interactive process; types of reasonable accommodation; telework as reasonable accommodation.


EEO-3: Understanding Sexual Harassment and other Hostile Environment Claims (1/2 – 1 day)

The #MeToo movement has brought about a greater understanding of the impact of this reprehensible harassing behavior, as well as the importance of taking action rather than ignoring it. Join us for this half- or full-day session as we explain – in clear terms – the law on sexual harassment and other hostile environment claims in federal agencies. Learn when your agency could be considered liable, what you can and should be doing to prevent it, and what is required for corrective action to be prompt and effective.

Course Topics: The elements of a claim; unwelcome conduct that leads to hostile environment claims; severe or pervasive standard; tangible employment actions; the EEO process; mitigating agency liability; taking corrective action; disciplining the offender.

EEO-4: Medical Exams & Inquiries under the ADA & GINA (1 day)

Did you know that the innocent release of medical information can result in an expensive decision against an agency even if no harm was done to the employee? Understanding how the Americans with Disabilities Act, the Amendments Act, and the Genetic Information Nondiscrimination Act impact the collection of medical information is important. This full-day training will explain when pre- and post-employment exams and inquiries are permitted; who should – and should not be – be collecting and managing medical information, and much more.

Course Topics: Collection of employee medical information; conditional offers of employment; medical documentation requests for reasonable accommodation; direct threat and other medical conditions; the “regarded as” provision of the ADA.


EEO-5: Compensatory Damages & Other Remedies in EEO (1 day)

A principle rule in findings of discrimination is to place the victim in the position that person would have occupied but for the discrimination. This is easier said than done, because there’s no way to undo the harm caused by illegal employment discrimination.

Even still, damages and remedies is a topic that every EEO practitioner needs to understand, whether they’re preparing for hearing or negotiating a settlement. 

Course Topics: Equitable remedies: back pay, front pay, reinstatement; nonpecuniary and pecuniary damages; past and future damages; damages offsets; the duty to mitigate damages; collateral sources and pre-existing conditions; multiple causations of harm; the eggshell complainant.


EEO-6: Writing Reports of Investigation and Final Agency Decisions (2 days)

This workshop-based program will provide you with the skills and confidence to be more effective in writing reports of investigation and final agency decisions that will withstand third-party scrutiny. Learn how to organize your report and write for your audience and use accepted reporting style and legal writing conventions to ensure your ROI or FAD is clear, effective, and legally sound.

 Course Topics: Statutory jurisdiction; EEO complaint process; theories of discrimination; dismissing EEO Complaints; accepting and identifying claims; legal sufficiency; the mechanics of drafting a FAD.


EEO-7: Conducting EEO Investigations (1-5 days)

If your agency decides not to dismiss a complaint, you will then have 180 days to do a thorough investigation of that complaint. What are you required to do? How do you ensure that you complete an effective investigation? And what does the end of the investigation look like? We can do a comprehensive deep dive into the process over four days, or we can provide focused training on topics such as interview techniques or writing the investigative report.

Course Topics: EEOC statutory authority; EEO claims and elements of EEO cases; agency defenses and liability; interview techniques and skills; types of witnesses; writing the investigative report.

Note: The 4- and 5-day classes meet the 32-hour training requirement for EEO Investigators.


EEO-8: EEO Counselor Refresher Training (1 day)

As an EEO counselor, you are required by the EEOC to take an 8-hour annual refresher course.  Don’t take training just to check the box. Use this opportunity to refine your counseling skills and improve your EEO knowledge. In FELTG’s refresher training, experienced instructors will cover the content required by the EEOC and share with you the most critical recent case law, regulations, and other legal developments.

Course Topics:  May include theories of discrimination; relevant case law; the counseling processes; reasonable accommodation; writing effective reports; current trends in EEO law.


EEO-9: EEO Investigator Refresher Training (1 day)

As an EEO investigator, you are required by the EEOC to take an 8-hour annual refresher course.  Don’t take training just to check the box. Use this opportunity to refine your investigatory skills and improve your EEO knowledge. In FELTG’s refresher training, experienced instructors will cover the content required by the EEOC and share with you the most critical recent case law.

Course Topics: Topics may include theories of discrimination; relevant case law; the investigation process; interviewing difficult witnesses; types of questioning; understanding evidence; writing effective reports; current trends in EEO law.


EEO-10: EEO Counselor Initial Training (up to 5 days)

FELTG’s five-day initial counselor training provides the mandatory 32-hour initial training for new counselors required by EEOC, and much more. Our experienced instructors will explain EEO law in easy-to-understand terms and help you develop the skills necessary to be an effective counselor.

Course Topics:  Course Topics: Introduction to EEO Counseling; EEO Counselor approach; qualifications of a good EEO Counselor; purpose of EEO Counseling; duties of an EEO Counselor; the Counselor’s role when ADR is elected; interviewing the Counselee; Interviewing the RMO; theories of discrimination; the federal EEO complaint process; writing the EEO Counselor’s Report.

Upcoming EEO Training Events

Webinar – When the ADA and FMLA Collide
Apr 9 @ 1:00 pm – 2:00 pm

FELTG is making its webinars easier to access during the COVID-19 closures and emergency telework scheduling, to ensure that proper training is still available when the majority of employees are working at home. Contact us at 844.283.3584 or to find out how this applies to our webinars, or how you can bring FELTG’s off-the-shelf or custom webinars directly to your agency.

Download Registration Form


Barbara Haga

Course Description

Navigating the FMLA is one of the most complex challenges a federal agency can face unless, of course, it is navigating the ADA at the same time. What’s the difference between a serious health condition and an ADA disability? Does the FMLA limit on leave apply to a reasonable accommodation of leave? This 60-minute webinar will compare and contrast coverage under the FMLA and coverage under the ADA, discuss the tricky role of medical documentation, and review leave under the FMLA and as a reasonable accommodation.

This is the second of four webinars on Navigating Challenges in the EEO Process.

EEO Refresher Hours: 1


  • Early Bird Tuition: $240 per site, per session (payment made by February 24).
  • Standard Tuition: $270 per site, per session (payment made February 25 or later).
  • Register for all four webinars by February 24 and pay only $910!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Virtual Training Event: Emerging Issues in Federal Employment Law
Apr 21 – Apr 23 all-day

Download Individual Registration Form

Event Description

These are challenging times for the federal workforce. Over three days, the FELTG Virtual Training Institute will broadcast nine live instructor-led sessions, aimed at providing you with the latest legal and practical guidance to meet these current challenges.

Renew your efforts to hold employees accountable for performance and conduct. Review your responsibilities regarding leave, reasonable accommodation, investigating harassment, and preventing discrimination in the workplace. Stay current on case law. Learn strategies for managing teleworkers – and for managing your own stress and handling employee stress during these trying times. And much more.

There’s no need to feel isolated – even if you’re working alone at home. The open enrollment FELTG Virtual Training Institute’s Emerging Issues in Federal Employment Law program offers opportunities to ask questions of FELTG’s experienced instructors, and get answers in real time. Plus, we’ll provide a forum for participants to get in touch and discuss the issues after the sessions are over.

You can register for any of the sessions individually. You can register for a whole day. Or you can register for the whole program. Earn CLE credits and EEO refresher training credits. Three days. Nine sessions. Eight instructors. We’d love to have you join us.

Download Individual Registration Form

Tuesday, April 21, 2020

Performance, Conduct and Legal Updates

Session 1
10:30 am – 12:00 pm EDT
Accountability for Conduct: Taking Defensible Disciplinary Actions
Presented by Deborah J. Hopkins, Attorney at Law, FELTG President

Course Description: This session begins with a discussion on the foundation of supervisory authority, and it will clarify the too-common misconceptions that prevent federal agencies from taking successful misconduct actions against employees. Attendees will learn the five elements that must be present in a disciplinary case, with a special focus on penalty justification and due process requirements. Attendees will leave with the guidance necessary to take defensible actions quickly and fairly – and to ensure that those actions will withstand scrutiny on appeal by the MSPB, EEOC, or in grievance arbitration. Earn 1.5 CLE credits.

Learning Objectives

Attendees will learn how to:

  • Understand the legal definition of discipline, and which corrective actions are not discipline under the law.
  • Identify the legal elements required in every disciplinary case, and the standard of proof to take a defensible action.
  • Use the Douglas Factors in penalty determination.

Session 2
1:00 – 2:30 pm EDT
Unacceptable Performance: Streamlining the Procedures
Presented by William Wiley, Attorney at Law, FELTG Past President

Course Description: When it comes to poor performance, the one action you can’t afford to take is not taking action. Yet, when you do take a performance-based action, there are limitless mistakes that can trip you up and result in lost appeals. During this session, Bill Wiley shares the tools you need to confidently and effectively address poor performance, including initiating a performance demonstration period/PIP, the evidence and documentation needed to justify a performance-based action, and a secret trick on removing an employee for poor performance without using a demonstration period/PIP. After this session, attendees will have the tools necessary to remove an unacceptable performer in 31 days. Earn 1.5 CLE credits.

Learning Objectives

Attendees will learn how to:

  • Recognize the standards of proof needed for a performance-based action.
  • Implement recent Executive Orders and OPM guidance into your performance procedures.
  • Successfully take a defensible performance-based action.

Session 3
3:00 – 4:30 pm EDT 
Federal Employment Law Update: Recent Developments at the EEOC, FLRA and MSPB
Presented by Ann Boehm, Attorney at Law, FELTG Instructor

Course Description: In the world of federal employment law, things can change quickly; there has been more action in the past three years than in the last 35 years before. Join FELTG Instructor Ann Boehm for a review of the most recent and relevant cases, regulations, studies and reports from the EEOC, FLRA and MSPB, plus information from OPM and the Office of Special Counsel. She will also cover the very latest on Executive Orders 13836, 13836, 13837 and 13839. Attendees will leave with knowledge of recent developments and with an in-depth analysis of the current employment law climate and its impact on the federal workplace. Earn 1.5 CLE credits.

Learning Objectives

Attendees will learn how to:

  • Identify the most critical recent decisions from the EEOC and FLRA.
  • Explain the status and impact of President Trump’s Executive Orders regarding the federal workplace.
  • Understand the current status of the MSPB and how the lack of quorum impacts agency actions and appeals.

Wednesday, April 22, 2020

Managing and Advising During the COVID-19 Pandemic and Beyond

Session 4
10:30 am – 12:00 pm EDT
Handling Current Leave Challenges in the Federal Workplace
Presented by Barbara Haga, President/Federal HR Services, FELTG Senior Instructor

Course description: Barbara Haga will review some of the most pressing issues involving leave, including tough questions related to FMLA and sick leave, the paid family leave provisions expected to go into effect in October, and the flexibilities related to leave tied to the COVID-19 pandemic including weather and safety leave. Attendees will come away with an array of knowledge for handling the leave issues they’re likely to face in the coming weeks and months, and will be equipped for a successful return to more normal operations in the future.

Learning Objectives

Attendees will learn how to:

  • Apply weather and safety leave standards during the COVID-19 pandemic.
  • Identify the provisions of the new paid family leave, and which employees are affected.
  • Manage requests for sick leave and FMLA, from near and far.

Session 5
1:00 – 2:30 pm EDT
Managing a Mobile Workforce: Tools for Accountability
Presented by Deborah J. Hopkins, Attorney at Law, FELTG President

Course description: One of the biggest challenges facing agencies during this COVID-19 Pandemic is that so much of the workforce is no longer in the workplace. How do you handle performance issues? What about conduct? Are work expectations lowered or amended when people telework in emergency situations? What are the pitfalls or best practices for managing employees from afar? Using anecdotes from her decade of experience managing a remote workforce, FELTG President Deborah J. Hopkins will provide the answers and share exclusive tips you shouldn’t miss. Earn 1.5 CLE credits

Learning Objectives

Attendees will learn how to:

  • Communicate expectations to employees who are new to telework.
  • Conduct a performance demonstration period while an employee is working remotely.
  • Identify the telework performance pitfalls for employees and supervisors.

Session 6
3:00 – 4:30 pm EDT
Strategies for Stress: Effectively Coping in a COVID-19 World
Presented by Shana Palmieri, LCSW, FELTG Instructor

Course description: The COVID-19 pandemic has required all of us to make major lifestyle changes, whether you’re in the office or working from home. Our lives have quickly been altered, creating varying levels of anxiety and uncertainty. Change, stress and social isolation can significantly impact your health and job performance. Licensed Clinical Social Worker Shana Palmieri will guide you through how to manage change and stress for yourself and your employees so you can continue to focus on your agency’s mission – from wherever you happen to be working.

Learning Objectives

Attendees will learn how to:

  • Manage workforce disruptions to successfully stay focused on work during the COVID-19 pandemic.
  • Cope with social distancing and social isolation.
  • Recognize and manage stress levels that, when unaddressed, impact your work performance and overall wellness.

Thursday, April 23, 2020

EEO Challenges in the Federal Workplace

Session 7
10:30 am – 12:00 pm EDT
Preventing and Correcting Discrimination: A Focus on Race, Color, and National Origin
Presented by Ricky Rowe, Former National EEO Manager/Veterans Affairs, FELTG Instructor

Course description: During stressful times, there is often a desire to find something, or someone, to blame. In some cases, employees perceive a conflict with agency management to be motivated by an illegal reason. And every now and then, an agency official engages in unlawful discrimination, and then the agency has a responsibility to make amends with the employee. FELTG Instructor Ricky Rowe will use his 38 years of federal sector EEO and HR experience to address these scenarios with a review of relevant EEOC decisions involving employee race, color and national origin, and will share timely and critical information to ensure that your workplace is safe and inclusive for all. Earn 1.5 EEO refresher training hours by attending this session.

Learning Objectives

Attendees will learn how to:

  • Identify the discrimination theories where race, color and national origin could form the basis of a complaint.
  • Recognize and immediately address instances of race, color, and national origin discrimination in the workplace.
  • Determine when language-restrictive policies are discriminatory – and when they are permitted.

Session 8
1:00 – 2:30 pm EDT
Conducting Effective Harassment Investigations
Presented by Katherine Atkinson, Attorney at Law, FELTG Instructor

Course description: If there’s one topic on every agency’s front burner, it’s harassment. FELTG Instructor Katherine Atkinson will explain the differences between EEO and non-EEO harassment, and the critical steps that agencies should take when investigating misconduct. An incomplete investigation could cost you the case, so it’s imperative to understand the requirements for a legally sufficient harassment investigation. Attendees will leave with useful guidance and practical tools to help them complete an effective and thorough investigation. Earn 1.5 EEO refresher training hours by attending this session. Earn 1.5 CLE credits.

Learning Objectives

Attendees will learn how to:

  • Address the issue of harassment as misconduct, not just an EEO issue.
  • Identify the numerous forms that harassment takes.
  • Interview all relevant parties in a harassment investigation: the complainant, the accused, and material witnesses.

Session 9
3:00 – 4:30 pm EDT
Reasonable Accommodation in the Federal Workplace: Challenges and Solutions for 2020
Presented by Meghan Droste, Attorney at Law, FELTG Instructor

Course description: Reasonable accommodation for disabilities intersects with every aspect of the federal workforce: conduct, performance, leave, telework, and more. FELTG Instructor Meghan Droste will explain answers to the most common questions including: What does qualified individual really mean? What is the agency required to do during the interactive process? Must I provide a provisional accommodation? Do I have to grant telework as an accommodation? Is providing a new supervisor a reasonable accommodation? You’ll receive guidance on other perplexing reasonable accommodation challenges, and discuss the mistakes agencies have made in recent cases – so you can avoid similar mistakes. You can’t afford to miss this session. Earn 1.5 EEO refresher hours and 1.5 CLE credits.

Learning Objectives

Attendees will learn how to:

  • Make legal disability determinations.
  • Understand “qualified individual” standard.
  • Provide the most effective reasonable accommodation to allow the employee to successfully perform the essential functions of the job.



  • Early Bird Tuition (register by April 14): One Session = $100  |  Three Sessions = $250  |  All Access = $700
  • Standard Tuition (register April 15-23): One Session = $115  |  Three Sessions = $275  |  All Access = $750
  • Rates per registrant.
  • Want to register a group? Group discounts are available through April 14. Contact FELTG.


Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom Webinars (not Zoom Meetings) to broadcast its Virtual Training Institute events. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • How do I claim CLE or EEO refresher credits?
    • This program has been submitted (and we anticipate this program will be approved) for Virginia CLE credits. Members of other state bars must submit for CLE credit on their own. Upon request FELTG will provide attendees with a CLE sample packet containing relevant information they can submit to their state bar. Attendees may also request a certificate of completion which will contain the number of training hours you attended, and will designate how many EEO refresher hours were earned.
  • What if I want to attend a session but have a schedule conflict?
    • FELTG plans to record every session, and will make recordings available for purchase after the conclusion of the event.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • Group rates are based on the number of sessions attended by employees in an organization. If an agency wishes to register participants for 45 sessions, a group discount will apply if all registrations received and paid for together. For example, that’s 5 all-access registrations; or 15 people attending three sessions each; or 45 people attending one session each. Group discounts are available through April 14.


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