Frequently Asked Questions - click any question to view the answer.
What types of training does FELTG offer?

FELTG offers several types of training:

In-person Open Enrollment Training: These classes are open to anyone from the public who would like to attend.

Virtual Training: These live instructor-led sessions can be attended via your computer on FELTG’s training platforms (Zoom or Webex)  wherever you work – agency office or home. They are open to anyone from the public who would like to attend.

Onsite Training: FELTG instructors come to your agency or union on a day and time that’s convenient to you. Registration numbers are generally not limited and training is provided for a per-day flat fee. FELTG can present onsite training virtually through one of the FELTG training platforms (Zoom or Webex) or through the agency platform. 

Webinar Training: These live, instructor-led training events are open to anyone from the public who would like to attend. Webinars may be attended through Internet access on FELTG’s training platforms (Zoom or Webex), or may be attended as audio conferences over the telephone.

Training Recordings: A number of FELTG webinar and virtual training recordings are available for purchase on a DVD or USB drive, and can be purchsed through our online store. Recordings can also be purchased for limited viewing on Vimeo.

How much does FELTG training cost?
Training cost depends on the type of the training and the length of the training session. Each training event page contains program pricing.
How do I register for an open enrollment course? How early should I register?

A registration form is available for download on each event page. Forms are fillable and may be emailed or faxed. For your security, registration forms may not be submitted online. Registration forms must be filled out completely before being submitted.

Because many FELTG programs sell out, we recommend early registration.

How will I know my registration form has been received?

Registration forms will be processed within seven days of receipt, and participants will receive email confirmation. If you do not receive an email confirmation from FELTG within seven days of registration submission, YOU ARE NOT REGISTERED. If you submit a registration form to FELTG and do not receive confirmation within seven days, please contact us. Registrations are confirmed subject to space availability. If a program is sold out, registrants will be placed on a waiting list in the order the registrations are received.

Can FELTG save a space for me in a class while I wait for my approval?
FELTG cannot save a seat for an incomplete registration. Classroom space is offered on a first-come basis. Registration forms missing payment information are not sufficient to hold a seat.


Are FELTG’s trainings held in accessible facilities?

All of FELTG’s training classes are held in accessible facilities. Since each facility is different, please contact FELTG at least two weeks prior to the training in order to guarantee the accommodation.


What are the start and end times for FELTG open enrollment trainings?

FELTG’s in-person open enrollment trainings generally run from 8:30 – 4:00 each day. Please see event details for all other training.


What is FELTG’s open enrollment cancellation policy?

No cancellations are accepted within 30 days of the training start date. No cancellations are accepted on pre-paid registrations. There are no refunds for no-shows.


What if I’m the site POC but I won’t be at work the day of the webinar? Can I name a substitute?
Substitutions may be made at no cost with advance notice to FELTG. We kindly request 24 hours’ advance notice. No substitutions will be permitted within one hour of the webinar start time.


I telework. Can I register for a webinar at a discount?

Teleworkers may register for $60 per webinar, per teleworker, as an addition to a main site registration. Teleworker registration is subject to space availability.


What are the start and end times for FELTG webinars?
Most FELTG webinars begin at 1:00 p.m. eastern. End times vary depending on webinar length. Check the webinar event page for specific information.



What technical requirements do I need in order to attend a FELTG webinar or virtual training?

FELTG uses Zoom webinars. Please visit the Zoom website for technical requirements. If your agency’s firewall does not allow you to log on via the webinar platform, you may dial in and follow along via telephone.



Can I buy recordings of FELTG’s webinars or virtual training sessions?

A number of FELTG webinar and virtual recordings are available for purchase on DVD or USB drive. See the Training Recordings page for a complete list.



What is FELTG’s webinar cancellation policy?

You may cancel up to ten days prior to the webinar only by calling FELTG — 844.283.3584. Cancellations after that time may reschedule to another FELTG webinar for a $25 administrative fee. No cancellations less than 24 hours before the webinar start. Early payment webinar registrations may not be cancelled.



How do I bring a FELTG instructor to my agency or union?

Send an email to and someone will be in touch with you regarding your request.

Visit the Onsite Training page for a list of available courses. Please note that any of FELTG’s onsite training courses can be presented live in a virtual setting.



Does FELTG offer CLEs?

FELTG applies for and is generally granted CLE credit in VA for most of the open-enrollment in person and virtual trainings. If you are a member of a state bar other than Virginia, you must submit for CLEs on your own but FELTG is happy to support any documentation requests your state may need.



Does FELTG offer HRCI credits?
Yes, FELTG offers general HRCI recertification credits for all open enrollment classes.



What forms of payment can I use to pay for FELTG training?
FELTG accepts MasterCard and Visa, EFT, and certified checks. You may submit an SF-182, purchase order or other funding document with a course registration, and FELTG will invoice Net 30 terms based on the instructions in the document.



Do I have to pay for the training the day I register?
You may request to pay at the time of registration. Payments by credit card information will be processed approximately 2-3 weeks before open enrollment training sessions begin. SF-182 and purchase orders will be invoiced on Net 30 terms after the conclusion of the training.



Does FELTG provide closed captioning for its web-based events?

FELTG does not provide captioning, but upon request agencies may send a captioner to any training where a registered participant is in need of the service. FELTG will provide the captioner an access link at no cost to the agency, and the captioner may use whatever captioning software is permitted by the agency.



What is FELTG’s DUNS number?



What is FELTG’s TIN/EIN number?




What is FELTG’s Cage Code?



What is FELTG’s mailing address?


1583 CF Pours, Suite 100

Harrisonburg, VA 22802



How do I contact FELTG?

You may call us at 844-283-3584, email us at, or use the Contact form on the website.    

What is FELTG’s refund policy?
FELTG does not give refunds once a payment has been processed.  Cancellations are accepted prior to 30 days before open enrollment trainings, and prior to ten days before webinar trainings.



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