October 21, 2021 @ 1:00 pm – 2:00 pm America/New York Timezone
(844) 283-3584

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Shana Palmieri

Program Description

For many, it’s the most difficult and unpredictable part of the workplace investigation — conducting the interview. This is especially the case when the witness has a behavioral or mental health issue, or violent tendencies. Shana Palmieri, LCSW, will provide you with a set of tools to handle these challenging interviews. During this 60-minute webinar, Ms. Palmieri, the co-founder and COO of Xferall, will explain temperament traits and personality disorders, and then provide a road map for interviews. She’ll share guidance on how to de-escalate emotionally charged situations.

Attendees to this webinar will also learn how to:

  • Interview witnesses with violent tendencies.
  • Handle delicate interviews.
  • Interview witnesses with past trauma.

This class focuses on the practical and clinical side of managing employees with behavioral health conditions, rather than the legal side.


  • Early Bird Tuition: $285 per site, per webinar (payment required by October 8)
  • Standard Tuition: $315 per site, per webinar (payments made October 9 or later)

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

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