Instructors
Course Description
Pet ownership increased and animal shelters emptied during COVID-enforced lockdowns in 2020. Undoubtedly, remote workers have enjoyed the therapeutic benefits that come with owning a pet. But does that make their new furry friends therapy or emotional support animals? And can no-longer-remote employees bring their new four-legged friends to the workplace? In most cases, the answer is an easy no. But if it’s a reasonable accommodation request, the answer isn’t quite as definitive.
The EEOC’s stance that an emotional support animal may be a required reasonable accommodation for a qualified individual with a disability, even if it is not a trained service dog, fails to provide an easy answer.
Attendees will learn how to:
- Determine the difference between a service animal and a therapy animal.
- Recognize when an emotional support animal would be a reasonable accommodation
- Effectively navigate the interactive process.
Price
- Early Bird Tuition: $270 per site, per webinar (payment required by September 27)
- Standard Tuition: $295 per site, per webinar (payments made September 28 or later)
Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Download Individual Registration Form
The federal hiring process requires patience. If you’ve finally been granted approval to fill a position, you may be tempted to get someone hired as quickly as possible. But, wait just a moment. Take the time to do it correctly.
This interactive half-day virtual training will prepare managers for conducting legal and successful job interviews. Barbara Haga will share guidance on how to make the most out of interviewing and checking references, from crafting an accurate position description, to asking the right questions, to assessing a candidate’s ability to perform the job.
Topics include:
- Preparing defensible questions for applicants
- Using behavior-based questions to get answers about depth of experience and knowledge
- The requirement to interview all and ask the exact same questions of all candidates – myth or reality?
- Interview practices that work and things to avoid
- Reference checking – getting job-related information from current and past supervisors
Whether you’re in HR or are a supervisor who is looking to hire someone, you’ll want to be sure to make plans to join us. Register today!
Instructor
Price
- Early Bird Tuition (register by November 22): $340
- Standard Tuition (register November 23-December 7): $380
- Rates per registrant.
- Want to register a group? Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom for this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device. You may also attend the training event as an audio training, by dialing in over the phone and following along with the materials independently.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Instructor
Course Description
Navigating the FMLA is one of the most complex challenges a federal agency can face and the addition of Paid Parental Leave (PPL) has further complicated matters. Let Federal leave expert Barbara Haga break it all down for you. During this 90-minute webinar, Ms. Haga will explain entitlements, notice requirements, medical certifications and how to hold employees accountable for conduct and performance matters when FMLA leave is involved.
Attendees will work through scenarios to learn how and when to grant FMLA. And there will be several opportunities to ask questions.
Attendees will learn how to:
- Manage substitution of paid leave (including PPL) in place of unpaid FMLA leave.
- Decide what to do when medical documentation is insufficient.
- Identify covered serious health conditions.
Price
- Early Bird Tuition: $295 per site (payment required by January 21)
- Standard Tuition: $325 per site (payments made January 22 or later)
Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Instructor
Course Description
There is a lot of confusion about where the authority comes from to hold employees accountable for many things related to their positions. Position descriptions, performance plans, conduct standards, as well as requirements for training and licenses/certifications all fit into this scheme.
This two-part series will help you navigate which tool works best for building in the accountability that your agency should demand. In Part I, the focus will be on establishing effective performance elements and standards. This workshop will include detailed on guidance on writing measures that are understandable and workable as well as defensible.
FELTG Senior Instructor Barbara Haga will explain requirements for establishing various kinds of elements as well as writing standards that measure what is truly important about an employee’s performance. This workshop will include discussion of important MSPB cases about the content of standards.
Attendees will learn how to:
- Identify what critical elements and performance standards are intended to cover
- Craft workable standards that managers can explain and can effectively measure the key things regarding an employee’s performance
- Understand concepts from MSPB case law that explain how to write standards which will withstand scrutiny in grievances and appeals
Price
- Early Bird Tuition: $295 per site, per webinar (payment required by March 28)
- Standard Tuition: $335 per site, per webinar (payments made March 29 or later)
Register for both webinars by March 28 and pay only $570!
Teleworkers may be added to a main site registration for $50 per teleworker, per webinar, on a space-available basis.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Instructor
Course Description
In this second part of the Tools for Accountability series. FELTG Senior Instructor Barbara Haga will cover the range of tools that are available to set job duties and functions, conduct standards, medical standards and physical requirements, and conditions of employment. The session will include discussion of utilizing position descriptions and other agency tools to establish what conduct standards employees are expected to meet. Ms. Haga will explain how to maximize the effectiveness of the tools management can employ to deal with situations when employees fail to meet those requirements.
Attendees will learn how to:
- Ensure effective use of well-crafted position descriptions.
- Establish conditions of employment and taking action when they are not met.
- Understand how medical examinations and physical requirements are established to ensure that employees can safely and effectively perform.
Price
- Early Bird Tuition: $295 per site, per webinar (payment required by March 28)
- Standard Tuition: $335 per site, per webinar (payments made March 29 or later)
Register for both webinars by March 28 and pay only $570!
Teleworkers may be added to a main site registration for $50 per teleworker, per webinar, on a space-available basis.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Download Individual Registration Form
Instructor
Course Description
Performance appraisals. End of cycle ratings on tough-to-track elements. Discussing performance problems with employees. Taking defensible performance actions. Dealing with generic performance plans. Understanding when an issue is best dealt with through performance and when conduct would be a better answer.
If you really want to make performance a priority for your team, especially as you juggle the work of remote and onsite employees, as well as those working a hybrid schedule, then join us for this new half-day virtual training from FELTG Senior Instructor Barbara Haga.
Ms. Haga will take the mystery out of how the system is supposed to work in the Federal government by helping you review your own performance plans to see what’s good and what needs tweaking. She’ll also explain understand appraisal system requirements, including documenting performance and the the importance of timely and effective feedback. Ms. Haga will review important concepts about developing workable performance plans and how to differentiate between conduct and performance matters. The session will include discussion of the necessary steps to take action on deficient. performance improvement plans, and will also guide you through challenging issues like managing a poor performer who requests reasonable accommodation.
Price
- Early Bird Tuition (register by July 12): $355
- Standard Tuition (register July 13 or later): $395
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through July 12. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through July 12.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Course Description
It’s one of the situations most managers would most like to avoid — an employee who doesn’t show up for work. As agencies order some employees to return to the physical workplace, the chances an employee will not show up and not provide notice has increased. Is the best way to discipline the employee to charge him with AWOL? What if he comes up with a reasonable explanation for his absence? Can you deny a leave request when an employee was AWOL? Part of the Managing the Federal Workplace in 2024: Dos and Don’ts for Supervisors webinar series, this class will give you all of the tools and knowledge you need to successfully and confidently respond when employees fail to follow leave procedures.
Attendees will learn how to:
- Hold employees accountable when they don’t show up for work.
- Properly use an AWOL charge.
- Expand knowledge of leave procedures.
Date and Time
April 9, 2024; 1 – 2 pm ET
Instructor
Registration
Download Individual Registration Form
Pricing
- Early Bird Tuition (register by March 8): $145
- Standard Tuition (register March 9 or later): $195
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through March 8. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through March 8.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Course Description
Federal supervisors have a useful tool to deal with underperforming employees – the Performance Improvement Plan (PIP). Yet, supervisors have consistently struggled with getting PIPs right. And then came the decision in Santos v. NASA, which requires agencies to have substantial evidence of poor performance BEFORE the implementing the PIP. Part of the Managing the Federal Workplace in 2024: Dos and Don’ts for Supervisors webinar series, this class will detail the ins and outs of this requirement and share clear guidance and the effective, time-tested FELTG approach to handling unacceptable performance in 2024.
Attendees will learn how to:
- Gather the information needed prior the PIP process.
- Discern the difference between substantial and other types of evidence.
- Confidently handle unacceptable performance through the use of PIPs.
Date and Time
May 7, 2024; 1 – 2 pm ET
Instructor
Registration
Download Individual Registration Form
Pricing
- Early Bird Tuition (register by March 8): $145
- Standard Tuition (register March 9 or later): $195
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through March 8. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through March 8.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Course Description
Undoubtedly, remote workers have enjoyed the therapeutic benefits that come with owning a pet. But does that make their new furry friends therapy or emotional support animals? And can no-longer-remote employees bring their new four-legged (or sometimes two-legged, or no-legged) friends to the workplace? In most cases, the answer is an easy no. But if it’s a reasonable accommodation request, the answer isn’t quite as definitive. The EEOC’s stance that an emotional support animal may be a required reasonable accommodation for a qualified individual with a disability, even if it is not a trained service dog, fails to provide an easy answer.
Attendees will learn how to:
- Determine the difference between a service animal and a therapy animal
- Recognize when an emotional support animal would be a reasonable accommodation
- Effectively navigate the interactive process
Date and Time
May 23, 2024; 1 – 2 pm ET
Instructor
Registration
Download Individual Registration Form
Pricing
- Early Bird Tuition (register by April 23): $145
- Standard Tuition (register April 24 or later): $195
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through April 23. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through April 23.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Course Description
Working with a skilled coach can transform individuals and teams. When coaching an individual supervisor, the coach creates a safe and confidential space to clarify issues. A client learns to maximize strengths and minimize self-sabotage, and to improve communication (up, down, and across the organization). When working with a team, the coach employs observation, discussion and assessments to understand and minimize unproductive conflict and maximize the talents and perspectives of team members. During this hour-long class, participants will learn what to expect when working with a coach, the complementary roles of a facilitator, consultant, and coach, and examples of positive outcomes for individuals and teams. This training is part of the Managing the Federal Workplace in 2024: Dos and Don’ts for Supervisors webinar series.
Attendees will learn how to:
- Maximize the unique talents of individuals in your agency
- Create a safe space for problem solving in the workplace
- Minimize conflict among team members
Date and Time
June 4, 2024; 1 – 2 pm ET
Instructor
Registration
Download Individual Registration Form
Pricing
- Early Bird Tuition (register by March 8): $145
- Standard Tuition (register March 9 or later): $195
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through March 8. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through March 8.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Course Description
Not everyone has the same definition of “harassment.” While most professionals recognize harassment that violates Title VII, some employees consider it harassment when supervisors provide critical performance feedback or assign work. And, in between, there are threatening, intimidating, and disturbing acts that are unrelated to protected classes, but nonetheless may be non-EEO harassment and must be addressed as misconduct. This program will not only identify the lines that separate these different levels of harassment both perceived and real, but also explain how and when to address harassment as misconduct.
Attendees will learn how to:
- Differentiate between non-EEO harassment, EEO harassment, and actions that don’t qualify as harassment
- Use the appropriate disciplinary framework for handling harassment
- Recognize agency obligations for addressing harassing employee behavior
Date and Time
July 11, 2024; 1 – 2 pm ET
Instructor
Registration
Download Individual Registration Form
Pricing
- Early Bird Tuition (register by June 11): $145
- Standard Tuition (register June 12 or later): $195
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through June 11. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through June 11.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Course Description
The reasonable accommodation process has always been challenging and full of surprises. The past year alone has seen the introduction of a new reasonable accommodation requirement for pregnant employees and the Supreme Court’s decision changing the undue hardship definition for religious accommodations. Part of the Managing the Federal Workplace in 2024: Dos and Don’ts for Supervisors webinar series, this fast-paced webinar will provide you with the most current legal and practical guidance.
Attendees will learn how to:
- Stay up to date on changing requirements in the reasonable accommodation process.
- Broaden knowledge of the Pregnant Workers Fairness Act and how it relates to the Federal workplace.
- Decipher the new guidelines for employees who request an accommodation for religious purposes.
Date and Time
July 16, 2024; 1 – 2 pm ET
Instructor
Registration
Download Individual Registration Form
Pricing
- Early Bird Tuition (register by March 8): $145
- Standard Tuition (register March 9 or later): $195
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through March 8. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through March 8.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.
Course Description
Why do unions have the right to attend formal discussions? Why did Congress use the word “formal?” What does “formal” mean? What if the employee doesn’t want the union to attend the meeting? Is it better to just invite the union to every meeting? You have questions, questions, and more questions – and we have the answers in this finale of the Managing the Federal Workplace in 2024: Dos and Don’ts for Supervisors webinar series.
Attendees will learn how to:
- Better understand what makes a meeting “formal.”
- Decide when a union needs to be invited to a meeting.
- Determine what types of meetings the union does not have the right to attend.
Date and Time
August 6, 2024; 1 – 2 pm ET
Instructor
Registration
Download Individual Registration Form
Pricing
- Early Bird Tuition (register by March 8): $145
- Standard Tuition (register March 9 or later): $195
- Rates per registrant.
- Want to register a group? Group discounts for 10 or more attendees are available through March 8. Contact FELTG.
Event FAQs
- Can I attend Virtual Training from my government computer?
- FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
- Can I earn CLE credits for this class?
- CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
- Can I share my access link with co-workers?
- No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
- Can I register a teleworker?
- This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
- How do I receive a group rate discount?
- Group rates are available for agencies registering 10 or more individuals. Group discounts are available through March 8.
Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.