Download Registration Form

Instructor

Deborah Hopkins

Course Description

 1.5

In 2017, an MSPB survey revealed that more than 20 percent of female federal employees were sexually harassed in the workplace between 2014 and 2016. There has been a lot of talk about the need for training on this important topic. But now it’s time for action.

Let FELTG help you take that action. Join us for the 90-minute webinar Employee Sexual Misconduct: Discipline Early to Make Your Agency a Safer Place. FELTG President Deborah Hopkins, attorney at law, will show you how to address sexual harassment in the federal government as MISCONDUCT — not just as an EEO issue.

We’ll discuss the foundational law and how sexual harassment cases come to be, but our emphasis will be on STOPPING it from happening by addressing the misconduct before it becomes a problem. Case examples will show you the best ways to handle inappropriate sexual conduct from employees and supervisors – and things to avoid. We hope you’ll be able to attend this important discussion.

Price

Early Bird Tuition: $275 per site (payment required by June 17)

Standard Tuition: $305 per site (for payments made June 18 or later)

Teleworkers may be added to a main site registration for $35 each, if space is available.

Download Registration Form

Instructor

Ann Boehm

Course Description

 1

FELTG kicks off its five-part webinar series Reasonable Accommodation in the Federal Workplace with an overview of the the current state of disability law and how the ADA, ADAAA, and Rehabilitation Act apply to federal employees with disabilities. Attendees will learn about:

• Making disability determinations
• What “qualified individual” actually means
• Reasonable accommodation requests
• The interactive process
• Denials of reasonable accommodation
• Reassignment and Medical Inability to Perform removals

Whether you’re an attorney, disability program manager, EEO or HR Specialist or a supervisor, you’ll want to be sure to attend this session.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Ann Boehm, Dwight Lewis

Course Description

One of the most important – and challenging – areas in federal employment law is the obligation to provide reasonable accommodation to qualified individuals with disabilities. The Americans with Disabilities Act Amendments Act changed the law more than ten years ago. Yet, too many agencies are still following outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Updated for 2020, FELTG proudly presents a five-part series on reasonable accommodation in the federal workplace, covering everything from the basics of the law to challenges such as providing accommodations to teleworkers. Attend one session, or attend them all.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation: The Law, the Challenges & Solutions (July 30)

Session 2:  Reasonable Accommodation: A Focus on Qualified Individuals, Essential Functions, Undue Hardship (August 6)

Session 3: Telework as Reasonable Accommodation: When to Say “Yes” and When to Say “No” (August 13)

Session 4:  Hear it from a Judge: The Reasonable Accommodation Mistakes Agencies Make (August 20)

Session 5: Understanding Religious Accommodations: How They’re Different from Disability Accommodation (August 27)

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).
• Register for all five webinars by July 20 and pay only $1125!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructor

Katherine Atkinson

Course Description

 1

When the Americans with Disabilities Act Amendments Act became effective nearly a decade ago, the law expanded ADA coverage to include more individuals in disability determinations. In Part 2 of the Reasonable Accommodation in the Federal Workplace webinar series, FELTG Instructor Katherine Atkinson, attorney at law, will take a focused look at three challenging areas in the disability process that have changed in recent years: qualified individuals, essential functions, and undue hardship.

After an overview of the disability accommodation law and analysis, Ms Atkinson will dive into the details, including:

• How to determine whether an individual is qualified for a particular job
• How to decide what job functions are essential, and what job functions are marginal or ancillary
• What factors control an undue hardship determination

You’ll have time to ask your questions, and get answers in real time, so make plans now to attend this important event.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Ann Boehm, Dwight Lewis

Course Description

One of the most important – and challenging – areas in federal employment law is the obligation to provide reasonable accommodation to qualified individuals with disabilities. The Americans with Disabilities Act Amendments Act changed the law more than ten years ago. Yet, too many agencies are still following outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Updated for 2020, FELTG proudly presents a five-part series on reasonable accommodation in the federal workplace, covering everything from the basics of the law to challenges such as providing accommodations to teleworkers. Attend one session, or attend them all.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation: The Law, the Challenges & Solutions (July 30)

Session 2:  Reasonable Accommodation: A Focus on Qualified Individuals, Essential Functions, Undue Hardship (August 6)

Session 3: Telework as Reasonable Accommodation: When to Say “Yes” and When to Say “No” (August 13)

Session 4:  Hear it from a Judge: The Reasonable Accommodation Mistakes Agencies Make (August 20)

Session 5: Understanding Religious Accommodations: How They’re Different from Disability Accommodation (August 27)

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).
• Register for all five webinars by July 20 and pay only $1125!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructor

Deborah Hopkins

Course Description

 1

The law requires federal agencies to engage in the interactive process when assessing reasonable accommodations for employees who have disabilities. Telework is one of the the most commonly requested – and most effective – accommodations for individuals who have physical and mental disabilities. But telework is often requested in cases where the “convenience” of working from home is called into question. What should you do in those situations?

Join FELTG President and Attorney at Law Deborah Hopkins for a discussion on this timely topic during Part 3 of the Reasonable Accommodation in the Federal Workplace webinar series. Ms Hopkins will start with a quick review of the law, and will detail the required three-step process for agencies to be compliant when dealing with reasonable accommodation requests.

From there, she’ll discuss:

• What to do if telework would be an effective accommodation – but something else would work too
• Who gets to choose the accommodation
• What the EEOC says about accommodating an employee’s commute
• When an agency can legally deny telework as an accommodation

Often times the best way to learn is by looking at real-life case studies, so the session will include a discussion on recent federal cases – won and lost – involving telework requests as reasonable accommodation. Because of the cost incurred when handling a reasonable accommodation complaint, your agency EEO staff, reasonable accommodation coordinators, disability coordinators, HR staff and supervisors truly cannot afford to miss this event.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Ann Boehm, Dwight Lewis

Course Description

One of the most important – and challenging – areas in federal employment law is the obligation to provide reasonable accommodation to qualified individuals with disabilities. The Americans with Disabilities Act Amendments Act changed the law more than ten years ago. Yet, too many agencies are still following outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Updated for 2020, FELTG proudly presents a five-part series on reasonable accommodation in the federal workplace, covering everything from the basics of the law to challenges such as providing accommodations to teleworkers. Attend one session, or attend them all.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation: The Law, the Challenges & Solutions (July 30)

Session 2:  Reasonable Accommodation: A Focus on Qualified Individuals, Essential Functions, Undue Hardship (August 6)

Session 3: Telework as Reasonable Accommodation: When to Say “Yes” and When to Say “No” (August 13)

Session 4:  Hear it from a Judge: The Reasonable Accommodation Mistakes Agencies Make (August 20)

Session 5: Understanding Religious Accommodations: How They’re Different from Disability Accommodation (August 27)

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).
• Register for all five webinars by July 20 and pay only $1125!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructor

Dwight Lewis 

Course Description

 1

Are you likely to outright deny a reasonable accommodation request for leave or a flexible work schedule? Do you think undue hardship is a viable reason to deny most reasonable accommodations? Do you think it’s your responsibility as a supervisor or HR professional to determine if the individual is really disabled? Have you reached out to an employee’s doctor to find out more about his disability?

Oftentimes the best way to learn is by making mistakes. But not when it comes to reasonable accommodation law. Instead, learn from the blunders that other agencies have already made. Join Dwight Lewis, former Chief Administrative Judge of the EEOC – Dallas Region, for Part 4 of FELTG’s Reasonable Accommodation in the Federal Workplace webinar series.

Attendees will learn:

• What steps to take when an employee informs you of his or her disability
• What judges really think when an agency chooses an accommodation that is different than what the employee requested
• How to determine if telework would be an effective accommodation
• When leave would be considered an accommodation
• Why undue hardship is rarely a successful defense for denying an accommodation request

Believe us: You don’t want to make these costly and embarrassing gaffes. Find out from a respected EEOC Chief AJ, how to handle reasonable accommodation requests the right way.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Ann Boehm, Dwight Lewis

Course Description

One of the most important – and challenging – areas in federal employment law is the obligation to provide reasonable accommodation to qualified individuals with disabilities. The Americans with Disabilities Act Amendments Act changed the law more than ten years ago. Yet, too many agencies are still following outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Updated for 2020, FELTG proudly presents a five-part series on reasonable accommodation in the federal workplace, covering everything from the basics of the law to challenges such as providing accommodations to teleworkers. Attend one session, or attend them all.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation: The Law, the Challenges & Solutions (July 30)

Session 2:  Reasonable Accommodation: A Focus on Qualified Individuals, Essential Functions, Undue Hardship (August 6)

Session 3: Telework as Reasonable Accommodation: When to Say “Yes” and When to Say “No” (August 13)

Session 4:  Hear it from a Judge: The Reasonable Accommodation Mistakes Agencies Make (August 20)

Session 5: Understanding Religious Accommodations: How They’re Different from Disability Accommodation (August 27)

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).
• Register for all five webinars by July 20 and pay only $1125!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Individual Registration Form

Course Description

If one of your agency’s employees had a mental health crisis in the workplace, would you know what to do? And considering most employees are working remotely, how would you even know?

Almost 18 percent of all adults have a mental illness diagnosis at some point in their lives. The COVID-19 pandemic has exacerbated the ongoing mental health crisis in this country. Meanwhile, much of the federal workplace is struggling with new work processes and heightened responsibilities, especially those working directly on the pandemic while navigating political minefields.

This virtual training program will provide highly practical guidance and straight-forward advice on dealing with the very unique challenges you face at this time. Licensed Clinical Social Work Shana Palmieri will de-stigmatize the truth about “mental illness” and will explain the impact various mental health conditions have on individuals, and those they work with. She’ll also provide strategies for effectively supervising and managing employees with these conditions, even as they work remotely.

Ms. Palmieri will answer challenging questions like:

• What do you do if you suspect a mental health crisis and the employee won’t answer his phone?
• How do you provide constructive criticism to someone who exhibits narcissistic behavior?
• If you suspect that one of your employees has a mental impairment, what can you do beyond directing them to EAP?
• What are the symptoms of a personality disorder?

Attendees will learn how to walk the tenuous line between providing accommodations and support for a mental health condition and holding employees accountable for their work performance. Attend this timely virtual training event and learn strategies to:

• Improve performance and success for employees with mental health conditions.
• Communicate effectively with all employees.
• Successfully accommodate employees with behavioral health conditions.
• Set appropriate boundaries and expectations in the workplace.
• Handle a crisis or outburst in the workplace.

This class focuses on the practical and clinical side of managing employees with behavioral health conditions, rather than the legal side. It will be held from 1:00 – 4:30pm eastern. You won’t want to miss it.

Download Individual Registration Form

Instructor

Shana Palmieri

Price

• Early Bird Tuition: $325 (register by August 16).
• Standard Tuition: $365 (register August 17-26).
• Rates per registrant.

Event FAQs

• Can I attend Virtual Training from my government computer?
  • FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
• Can I share my access link with co-workers?
  • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
• Can I register a teleworker?
  • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
• Can I earn CLE credits or EEO refresher training for this class?
  • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
• How do I receive a group rate discount?
  • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through August 16.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Katherine Atkinson

Course Description

 1

Almost everyone knows that individuals with disabilities are entitled to reasonable accommodation – but did you know that federal employees are also entitled to reasonable accommodation for religious beliefs and practices? There are important distinctions between religious accommodations and those made for individuals with disabilities, and it’s important that you understand those differences. It’ll help you with accommodation requests involving religious clothing and headwear, grooming, proselytizing, religious displays, and work schedules.

Join FELTG for the final session in our five-part Reasonable Accommodation in the Federal Workplace webinar series. We will help you to meet these challenging requests in Understanding Religious Accommodations: How They’re Different from Disability Accommodations.

After a review of the relevant law and regulations law that pertain to religious accommodation, the instructor will discuss:

• What religions qualify for accommodation
• The definition of “undue hardship” and case examples
• The most common accommodations for religion
• Issues related to dress code and grooming
• What to do when employees request to be excused from performing certain job tasks because of religious reasons

Whether you’re an attorney, EEO program specialist, HR specialist or manager, you’ll want to be sure to join us for this important session.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Ann Boehm, Dwight Lewis

Course Description

One of the most important – and challenging – areas in federal employment law is the obligation to provide reasonable accommodation to qualified individuals with disabilities. The Americans with Disabilities Act Amendments Act changed the law more than ten years ago. Yet, too many agencies are still following outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Updated for 2020, FELTG proudly presents a five-part series on reasonable accommodation in the federal workplace, covering everything from the basics of the law to challenges such as providing accommodations to teleworkers. Attend one session, or attend them all.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation: The Law, the Challenges & Solutions (July 30)

Session 2:  Reasonable Accommodation: A Focus on Qualified Individuals, Essential Functions, Undue Hardship (August 6)

Session 3: Telework as Reasonable Accommodation: When to Say “Yes” and When to Say “No” (August 13)

Session 4:  Hear it from a Judge: The Reasonable Accommodation Mistakes Agencies Make (August 20)

Session 5: Understanding Religious Accommodations: How They’re Different from Disability Accommodation (August 27)

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).
• Register for all five webinars by July 20 and pay only $1125!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

Download Individual Registration Form

Course Description

Back by request, and updated with the very latest.

If one of your agency’s employees had a mental health crisis in the workplace, would you know what to do? And considering most employees are working remotely, how would you even know?

Almost 18 percent of all adults have a mental illness diagnosis at some point in their lives. The COVID-19 pandemic has exacerbated the ongoing mental health crisis in this country. Meanwhile, much of the federal workplace is struggling with new work processes and heightened responsibilities, especially those working directly on the pandemic while navigating political minefields.

This virtual training program will provide highly practical guidance and straight-forward advice on dealing with the very unique challenges you face at this time. Licensed Clinical Social Work Shana Palmieri will de-stigmatize the truth about “mental illness” and will explain the impact various mental health conditions have on individuals, and those they work with. She’ll also provide strategies for effectively supervising and managing employees with these conditions, even as they work remotely.

Ms. Palmieri will answer challenging questions like:

• What do you do if you suspect a mental health crisis and the employee won’t answer his phone?
• How do you provide constructive criticism to someone who exhibits narcissistic behavior?
• If you suspect that one of your employees has a mental impairment, what can you do beyond directing them to EAP?
• What are the symptoms of a personality disorder?

Attendees will learn how to walk the tenuous line between providing accommodations and support for a mental health condition and holding employees accountable for their work performance. Attend this timely virtual training event and learn strategies to:

• Improve performance and success for employees with mental health conditions.
• Communicate effectively with all employees.
• Successfully accommodate employees with behavioral health conditions.
• Set appropriate boundaries and expectations in the workplace.
• Handle a crisis or outburst in the workplace.

This class focuses on the practical and clinical side of managing employees with behavioral health conditions, rather than the legal side. It will be held from 1:00 – 4:30pm eastern. You won’t want to miss it.

Instructor

Shana Palmieri

Price

• Early Bird Tuition: $325 (register by November 27).
• Standard Tuition: $365 (register November 28-December 9).
• Rates per registrant.

Event FAQs

• Can I attend Virtual Training from my government computer?
  • FELTG uses Webex to broadcast this Virtual Training Institute event. Many government computers and systems allow Webex access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
• Can I share my access link with co-workers?
  • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
• Can I register a teleworker?
  • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
• Can I earn CLE credits or EEO refresher training for this class?
  • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
• How do I receive a group rate discount?
  • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through November 27.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Individual Registration Form

Course Description

The country and its workplaces are eyeing a return to pre-pandemic normalcy. But normal didn’t equate to perfect before COVID-19, and it won’t be that way after. As virus-related restrictions began to ease in recent weeks, news networks shifted their focus to a string of deadly violence across the country. The network attention was new, but the violence wasn’t. It had been on the upswing before the pandemic even arrived.

It’s not hyperbole to suggest that a violent threat (whether by gun, knife, vehicle, bomb, or mob) in or near your workplace would be the most demanding and traumatic situation you’ve ever faced.  Unfortunately, the federal government is not immune from this violence, as recent events at the Capitol illustrate. This training aims to provide you with the knowledge and foresight to be as prepared as you can be.

During this special 2-hour event, you will learn how to:

• Efficiently and effectively address threats of violence made by an employee, customer, known entity, or stranger with anti-government motivations.
• Understand the role of Federal law enforcement in managing a crisis.
• Implement best practices for workplace safety.

This special FELTG Town Hall is a rare opportunity to discuss this difficult topic as it applies specifically to the federal workplace. It’s a must-attend for Law Enforcement Officers, HR directors, L/ER specialists, EEO professionals, agency counsel, supervisors, union officials, and employees, or anyone else in your agency who wants to learn about bystander intervention, de-escalation techniques, and other tools for handling threats of violence.

Our panel provides unique experience and expertise. As co-founder and a senior vice president at Xferall, Shana Palmieri has more than 15 issues of direct clinical experience in areas including emergency psychiatric assessment and treatment, domestic violence, chronic homelessness, mental health, and substance use disorders. Attorney at Law Deborah Hopkins is president of FELTG and co-author of UnCivil Servant: Holding Employees Accountable for Performance and Conduct. And the majority of Ann Boehm’s 26-year career as a government attorney was spent in law enforcement organizations.

This LIVE event also provides several opportunities to ask questions.

Download Individual Registration Form

Instructor

Shana Palmieri

Ann Boehm

Deborah Hopkins

Price

• Early Bird Tuition: $295 (register by June 11).
• Standard Tuition: $345 (register by June 12-28).
• Rates per registrant.

Event FAQs

• Can I attend Virtual Training from my government computer?
  • FELTG uses Webex to broadcast this Virtual Training Institute event. Many government computers and systems allow Webex access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
• Can I share my access link with co-workers?
  • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
• Can I register a teleworker?
  • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
• Can I earn CLE credits or EEO refresher training for this class?
  • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
• How do I receive a group rate discount?
  • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through June 11.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Meghan Droste

Course Description

 1

FELTG kicks off its five-part webinar series Reasonable Accommodation in the Federal Workplace with an overview of the the current state of disability law and how the ADA, ADAAA, and Rehabilitation Act apply to federal employees with disabilities. Before you can appropriately manage the complex reasonable accommodation requests you’re likely to receive in the next few months, you need a thorough understanding of the basics. Attendees will learn about:

• Making disability determinations
• What “qualified individual” actually means
• Reasonable accommodation requests
• The interactive process
• Denials of reasonable accommodation
• Reassignment and Medical Inability to Perform removals

Whether you’re an attorney, disability program manager, EEO or HR Specialist or a supervisor, you’ll want to be sure to attend this session.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 2).
• Standard Tuition: $270 per site, per session (payment made July 3 or later).

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Meghan Droste

Course Description

One of the most important and complex areas in federal employment law is the obligation to provide reasonable accommodation, whether it’s to qualified individuals with disabilities or for individuals with sincerely held religious beliefs. And the pandemic has made these laws even trickier and more important than usual.

The Americans with Disabilities Act Amendments Act is more than ten years old; the ADA is more than 30, and the Rehabilitation Act is nearing 50. However, too many agencies continue to follow outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Yet, times change, and we learn new information about medical conditions, while new medications and treatments raise different issues. Technological advances create opportunities that previously didn’t exist. And once-in-a-lifetime pandemics create new, multifaceted challenges.

Updated for 2021, FELTG’s annual five-part series on reasonable accommodation provides an opportunity to re-familiarize yourself with the critical foundation of disability law, and apply it to the ever-evolving federal workplace. The series will tackle everything from the basics of the law to challenges, such as providing accommodations to teleworkers and accommodating invisible disabilities. You’ll learn from the mistakes others have made, as well as how the law differs for religious accommodation. Attend one session, or attend them all.

This series meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation Overview and Analysis (July 15)

Session 2: Accommodating Invisible Disabilities (July 22)

Session 3: Telework as Reasonable Accommodation (July 29)

Session 4: Reasonable Accommodation: The Mistakes Agencies Make (August 5)

Session 5: Religious Accommodations: How They’re Different from Disability Accommodations (August 12)

Price

• Early Bird Tuition: $240.00 per site, per session (payment made by July 2).
• Standard Tuition: $270.00 per site, per session (payment made July 3 or later).
• Register for all five webinars by July 2 and pay only $1,150.00!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Katherine Atkinson

Course Description

 1

Numerous disabilities, such as chronic pain and diabetes, are not always visible or obvious in the workplace. As the federal workforce ages, the number of employees with hidden disabilities continues to grow. And as a result of the pandemic, you’re likely to see more requests for respiratory illnesses and COVID-related conditions, such as chronic fatigue.

Providing reasonable accommodation for so-called invisible disabilities is going to be a major challenge for HR professionals, supervisors, and the people who advise them.

In the second webinar of our Reasonable Accommodation in the Federal Workplace series attorney Katherine Atkinson will explain to how properly navigate Rehabilitation Act regulations and EEOC guidance while taking a common sense approach to reasonably accommodating hidden disabilities. Ms. Atkinson will provide examples of accommodations that have proven successful for hidden disabilities.

Whether you’re an attorney, disability program manager, EEO or HR Specialist or a supervisor, you’ll want to be sure to attend this session.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 2).
• Standard Tuition: $270 per site, per session (payment made July 3 or later).

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Meghan Droste

Course Description

One of the most important and complex areas in federal employment law is the obligation to provide reasonable accommodation, whether it’s to qualified individuals with disabilities or for individuals with sincerely held religious beliefs. And the pandemic has made these laws even trickier and more important than usual.

The Americans with Disabilities Act Amendments Act is more than ten years old; the ADA is more than 30, and the Rehabilitation Act is nearing 50. However, too many agencies continue to follow outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Yet, times change, and we learn new information about medical conditions, while new medications and treatments raise different issues. Technological advances create opportunities that previously didn’t exist. And once-in-a-lifetime pandemics create new, multifaceted challenges.

Updated for 2021, FELTG’s annual five-part series on reasonable accommodation provides an opportunity to re-familiarize yourself with the critical foundation of disability law, and apply it to the ever-evolving federal workplace. The series will tackle everything from the basics of the law to challenges, such as providing accommodations to teleworkers and accommodating invisible disabilities. You’ll learn from the mistakes others have made, as well as how the law differs for religious accommodation. Attend one session, or attend them all.

This series meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation Overview and Analysis (July 15)

Session 2: Accommodating Invisible Disabilities (July 22)

Session 3: Telework as Reasonable Accommodation (July 29)

Session 4: Reasonable Accommodation: The Mistakes Agencies Make (August 5)

Session 5: Religious Accommodations: How They’re Different from Disability Accommodations (August 12)

Price

• Early Bird Tuition: $240.00 per site, per session (payment made by July 2).
• Standard Tuition: $270.00 per site, per session (payment made July 3 or later).
• Register for all five webinars by July 2 and pay only $1,150.00!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Deborah Hopkins

Course Description

 1

Telework is one of the the most commonly requested accommodations for individuals who have physical and mental disabilities. And after a year of pandemic-induced work challenges, it’s more clear than ever: Telework can be a very effective accommodation, too. In light of that, you can expect even more reasonable accommodation requests for telework than ever before. Are you ready to do the appropriate interactive discussion and analysis?

Join FELTG President and Attorney at Law Deborah Hopkins for a discussion on this timely topic during the third event in our Reasonable Accommodation in the Federal Workplace webinar series. Ms Hopkins will detail the required three-step process for agencies to be compliant when dealing with reasonable accommodation requests.

From there, she’ll discuss:

• What to do if telework would be an effective accommodation – but something else would work too
• Who gets to choose the accommodation
• What the EEOC says about accommodating an employee’s commute
• When an agency can legally deny telework as an accommodation

Often times the best way to learn is by looking at real-life case studies, so the session will include a discussion on recent federal cases – won and lost – involving telework requests as reasonable accommodation. Because of the cost incurred when handling a reasonable accommodation complaint, your agency EEO staff, reasonable accommodation coordinators, disability coordinators, HR staff and supervisors truly cannot afford to miss this event.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Price

• Early Bird Tuition: $240.00 per site, per session (payment made by July 2).
• Standard Tuition: $270.00 per site, per session (payment made July 3 or later).

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Meghan Droste

Course Description

One of the most important and complex areas in federal employment law is the obligation to provide reasonable accommodation, whether it’s to qualified individuals with disabilities or for individuals with sincerely held religious beliefs. And the pandemic has made these laws even trickier and more important than usual.

The Americans with Disabilities Act Amendments Act is more than ten years old; the ADA is more than 30, and the Rehabilitation Act is nearing 50. However, too many agencies continue to follow outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Yet, times change, and we learn new information about medical conditions, while new medications and treatments raise different issues. Technological advances create opportunities that previously didn’t exist. And once-in-a-lifetime pandemics create new, multifaceted challenges.

Updated for 2021, FELTG’s annual five-part series on reasonable accommodation provides an opportunity to re-familiarize yourself with the critical foundation of disability law, and apply it to the ever-evolving federal workplace. The series will tackle everything from the basics of the law to challenges, such as providing accommodations to teleworkers and accommodating invisible disabilities. You’ll learn from the mistakes others have made, as well as how the law differs for religious accommodation. Attend one session, or attend them all.

This series meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation Overview and Analysis (July 15)

Session 2: Accommodating Invisible Disabilities (July 22)

Session 3: Telework as Reasonable Accommodation (July 29)

Session 4: Reasonable Accommodation: The Mistakes Agencies Make (August 5)

Session 5: Religious Accommodations: How They’re Different from Disability Accommodations (August 12)

Price

• Early Bird Tuition: $240.00 per site, per session (payment made by July 2).
• Standard Tuition: $270.00 per site, per session (payment made July 3 or later).
• Register for all five webinars by July 2 and pay only $1,150.00!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Robert Woods

Course Description

 1

Are you likely to outright deny a reasonable accommodation request for leave or a flexible work schedule? Do you think undue hardship is a viable reason to deny most reasonable accommodations? Do you think it’s the supervisor’s responsibility to determine if the individual is really disabled? Have you reached out to an employee’s doctor to find out more about his disability? If so, we have one word for you: Uh-oh.

Oftentimes the best way to learn is by making mistakes. But not when it comes to reasonable accommodation law. Instead, learn from the costly and embarrassing blunders that other agencies have already made. Attorney Robert Woods will review recent EEO cases to share these mistakes so you know how to avoid them.

During this session, the fourth in our Reasonable Accommodation in the Federal Workplace webinar series, attendees will learn:

• What steps to take when an employee informs you of his or her disability
• How to determine if telework would be an effective accommodation
• When leave would be considered an accommodation
• Why undue hardship is rarely a successful defense for denying an accommodation request

Learn how to handle reasonable accommodation requests with confidence.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Meghan Droste

Course Description

One of the most important and complex areas in federal employment law is the obligation to provide reasonable accommodation, whether it’s to qualified individuals with disabilities or for individuals with sincerely held religious beliefs. And the pandemic has made these laws even trickier and more important than usual.

The Americans with Disabilities Act Amendments Act is more than ten years old; the ADA is more than 30, and the Rehabilitation Act is nearing 50. However, too many agencies continue to follow outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Yet, times change, and we learn new information about medical conditions, while new medications and treatments raise different issues. Technological advances create opportunities that previously didn’t exist. And once-in-a-lifetime pandemics create new, multifaceted challenges.

Updated for 2021, FELTG’s annual five-part series on reasonable accommodation provides an opportunity to re-familiarize yourself with the critical foundation of disability law, and apply it to the ever-evolving federal workplace. The series will tackle everything from the basics of the law to challenges, such as providing accommodations to teleworkers and accommodating invisible disabilities. You’ll learn from the mistakes others have made, as well as how the law differs for religious accommodation. Attend one session, or attend them all.

This series meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation Overview and Analysis (July 15)

Session 2: Accommodating Invisible Disabilities (July 22)

Session 3: Telework as Reasonable Accommodation (July 29)

Session 4: Reasonable Accommodation: The Mistakes Agencies Make (August 5)

Session 5: Religious Accommodations: How They’re Different from Disability Accommodations (August 12)

Price

• Early Bird Tuition: $240.00 per site, per session (payment made by July 2).
• Standard Tuition: $270.00 per site, per session (payment made July 3 or later).
• Register for all five webinars by July 2 and pay only $1,150.00!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Katherine Atkinson

Course Description

 1

A request for religious accommodation requires a much different response than a request for reasonable accommodation of a disability. Failure to understand the important distinctions between religious accommodations and those made for individuals with disabilities could lead to costly mistakes and embarrassing gaffes.

Join attorney Katherine Atkinson for the final session in our five-part Reasonable Accommodation in the Federal Workplace webinar series, and leave with specific guidance to help you with accommodation requests involving religious clothing and headwear, grooming, proselytizing, religious displays, and work schedules.

After a review of the relevant law and regulations law that pertain to religious accommodation, the instructor will discuss:

• What religions qualify for accommodation
• The definition of “undue hardship” and case examples
• The most common accommodations for religion
• Issues related to dress code and grooming
• What to do when employees request to be excused from performing certain job tasks because of religious reasons

Whether you’re an attorney, EEO program specialist, HR specialist or manager, you’ll want to be sure to join us for this important session.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Price

• Early Bird Tuition: $240 per site, per session (payment made by July 20).
• Standard Tuition: $270 per site, per session (payment made July 21 or later).

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Deborah Hopkins, Katherine Atkinson, Meghan Droste

Course Description

One of the most important and complex areas in federal employment law is the obligation to provide reasonable accommodation, whether it’s to qualified individuals with disabilities or for individuals with sincerely held religious beliefs. And the pandemic has made these laws even trickier and more important than usual.

The Americans with Disabilities Act Amendments Act is more than ten years old; the ADA is more than 30, and the Rehabilitation Act is nearing 50. However, too many agencies continue to follow outdated procedures that are not compliant with the law. Because there are so many complexities in the reasonable accommodation process, the best way to avoid pitfalls and to be sure you provide accommodations for people who are entitled is to follow the appropriate steps, in the proper order.

Yet, times change, and we learn new information about medical conditions, while new medications and treatments raise different issues. Technological advances create opportunities that previously didn’t exist. And once-in-a-lifetime pandemics create new, multifaceted challenges.

Updated for 2021, FELTG’s annual five-part series on reasonable accommodation provides an opportunity to re-familiarize yourself with the critical foundation of disability law, and apply it to the ever-evolving federal workplace. The series will tackle everything from the basics of the law to challenges, such as providing accommodations to teleworkers and accommodating invisible disabilities. You’ll learn from the mistakes others have made, as well as how the law differs for religious accommodation. Attend one session, or attend them all.

This series meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Click on any event for a full description.

 5 (1 per webinar)

Session 1: Reasonable Accommodation Overview and Analysis (July 15)

Session 2: Accommodating Invisible Disabilities (July 22)

Session 3: Telework as Reasonable Accommodation (July 29)

Session 4: Reasonable Accommodation: The Mistakes Agencies Make (August 5)

Session 5: Religious Accommodations: How They’re Different from Disability Accommodations (August 12)

Price

• Early Bird Tuition: $240.00 per site, per session (payment made by July 2).
• Standard Tuition: $270.00 per site, per session (payment made July 3 or later).
• Register for all five webinars by July 2 and pay only $1,150.00!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Shana Palmieri

Program Description

For many, it’s the most difficult and unpredictable part of the workplace investigation — conducting the interview. This is especially the case when the witness has a behavioral or mental health issue, or violent tendencies. Shana Palmieri, LCSW, will provide you with a set of tools to handle these challenging interviews. During this 60-minute webinar, Ms. Palmieri, the co-founder and COO of Xferall, will explain temperament traits and personality disorders, and then provide a road map for interviews. She’ll share guidance on how to de-escalate emotionally charged situations.

Attendees to this webinar will also learn how to:

• Interview witnesses with violent tendencies.
• Handle delicate interviews.
• Interview witnesses with past trauma.

This class focuses on the practical and clinical side of managing employees with behavioral health conditions, rather than the legal side.

Price

• Early Bird Tuition: $285 per site, per webinar (payment required by October 8)
• Standard Tuition: $315 per site, per webinar (payments made October 9 or later)

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Individual Registration Form

Course Description

If one of your agency’s employees had a mental health crisis in the workplace, would you know what to do? And considering most employees are still working remotely, how would you even know?

Almost 18 percent of all adults have a mental illness diagnosis at some point in their lives. The COVID-19 pandemic has exacerbated the ongoing mental health crisis in this country. Earlier this year, OPM released a memo on the importance of mental health and the well-being of Federal employees: “Awareness of mental health supports for Federal employees is an important element of protecting employee well-being and sustaining a high performing Federal workforce.”

This virtual training program will provide highly practical guidance and straight-forward advice on dealing with the very unique challenges you face at this time. Licensed Clinical Social Work Shana Palmieri will de-stigmatize the truth about “mental illness” and will explain the impact various mental health conditions have on individuals, and those they work with. She’ll also provide strategies for effectively supervising and managing employees with these conditions, even as they work remotely.Ms. Palmieri will answer challenging questions, such as:

• What do you do if you suspect a mental health crisis and the employee won’t answer his phone?
• How do you provide constructive criticism to someone who exhibits narcissistic behavior?
• If you suspect that one of your employees has a mental impairment, what can you do beyond directing them to EAP?
• What are the symptoms of a personality disorder?

Attendees will learn how to walk the tenuous line between providing accommodations and support for a mental health condition and holding employees accountable for their work performance. Attend this timely virtual training event and learn strategies to:

• Improve performance and success for employees with mental health conditions.
• Communicate effectively with all employees.
• Successfully accommodate employees with behavioral health conditions.
• Set appropriate boundaries and expectations in the workplace.
• Handle a crisis or outburst in the workplace.

This class focuses on the practical and clinical side of managing employees with behavioral health conditions, rather than the legal side. This event will be held from 1:00 – 3:00 pm ET. You won’t want to miss it.

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Download Individual Registration Form

Instructor

Shana Palmieri

Price

• Early Bird Tuition: $295 (register by November 22).
• Standard Tuition: $325 (register by November 23-December 9).
• Rates per registrant.

Event FAQs

• Can I attend Virtual Training from my government computer?
  • FELTG uses Webex to broadcast this Virtual Training Institute event. Many government computers and systems allow Webex access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
• Can I share my access link with co-workers?
  • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
• Can I register a teleworker?
  • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
• How do I receive a group rate discount?
  • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through November 22.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Shana Palmieri

Program Description

For many, it’s the most difficult and unpredictable part of the workplace investigation — conducting the interview. This is especially the case when the witness has suffered trauma. And it’s likely to happen, considering these sobering statistics:

• Seven to eight percent will have PTSD at some point in their lifetimes.
• Eight million adults will experience PTSD in a given year. This is only a small number of the people that experience a trauma.
• Ten percent of women will experience PTSD at some point in their lifetimes, compared with four percent of men.

Shana Palmieri, LCSW, will provide you with a set of tools to handle these challenging interviews. During this 60-minute webinar, Ms. Palmieri, the co-founder and COO of Xferall, will explain the connection between trauma and memory and its implications for the interview. Attendees will learn the considerations of a trauma-influenced interview.

This class focuses on the practical and clinical side of managing employees who have experienced trauma, rather than the legal side.

Price

• Early Bird Tuition: $270 per site, per webinar (payment required by January 4)
• Standard Tuition: $295 per site, per webinar (payments made January 5 or later)

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.