Calendar

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Instructor

Meghan Droste

Course Description

There are several reasons why an EEO claim might be dismissed, but it’s not a decision that should be made quickly or without much thought. A surprising number of agency dismissals are overturned by the EEOC each year. Join FELTG as we dive into the very core of the EEO complaint process, and understand when to accept EEO claims, and when to deny them. This 60-minute webinar will review the reasons for dismissing a claim — failure to state a claim, timeliness, collateral attack, and framing claims.

This is the first of a four-part series on Navigating Challenges in the EEO Process.

 1

Price

• Early Bird Tuition: $240 per site, per session (payment made by February 24).
• Standard Tuition: $270 per site, per session (payment made February 25 or later).
• Register for all four webinars by February 24 and pay only $910!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

FELTG is making its webinars easier to access during the COVID-19 closures and emergency telework scheduling, to ensure that proper training is still available when the majority of employees are working at home. Contact us at 844.283.3584 or [email protected] to find out how this applies to our webinars, or how you can bring FELTG’s off-the-shelf or custom webinars directly to your agency.

Download Registration Form

Instructor

Barbara Haga

Course Description

Navigating the FMLA is one of the most complex challenges a federal agency can face unless, of course, it is navigating the ADA at the same time. What’s the difference between a serious health condition and an ADA disability? Does the FMLA limit on leave apply to a reasonable accommodation of leave? This 60-minute webinar will compare and contrast coverage under the FMLA and coverage under the ADA, discuss the tricky role of medical documentation, and review leave under the FMLA and as a reasonable accommodation.

This is the second of four webinars on Navigating Challenges in the EEO Process.

EEO Refresher Hours: 1

Price

• Early Bird Tuition: $240 per site, per session (payment made by February 24).
• Standard Tuition: $270 per site, per session (payment made February 25 or later).
• Register for all four webinars by February 24 and pay only $910!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

FELTG is making its webinars easier to access during the COVID-19 closures and emergency telework scheduling, to ensure that proper training is still available when the majority of employees are working at home. Contact us at 844.283.3584 or [email protected] to find out how this applies to our webinars, or how you can bring FELTG’s off-the-shelf or custom webinars directly to your agency.

Download Registration Form

Instructor

Barbara Haga

Course Description

Navigating the FMLA is one of the most complex challenges a federal agency can face unless, of course, it is navigating the ADA at the same time. What’s the difference between a serious health condition and an ADA disability? Does the FMLA limit on leave apply to a reasonable accommodation of leave? This 60-minute webinar will compare and contrast coverage under the FMLA and coverage under the ADA, discuss the tricky role of medical documentation, and review leave under the FMLA and as a reasonable accommodation.

This is the second of four webinars on Navigating Challenges in the EEO Process.

EEO Refresher Hours: 1

Price

• Early Bird Tuition: $240 per site, per session (payment made by February 24).
• Standard Tuition: $270 per site, per session (payment made February 25 or later).
• Register for all four webinars by February 24 and pay only $910!

Teleworkers may be added to a main site registration for $40 per teleworker, on a space-available basis.

FELTG is making its webinars easier to access during the COVID-19 closures and emergency telework scheduling, to ensure that proper training is still available when the majority of employees are working at home. Contact us at 844.283.3584 or [email protected] to find out how you can bring FELTG’s off-the-shelf or custom webinars directly to your agency.

Download Registration Form

Instructor

Katherine Atkinson

Course Description

If a contractor files an EEO complaint, your agency may be liable. The federal-sector EEO process is not exclusively limited to civil service employees. Contractors can file EEO complaints if the agency is determined to be a “joint employer.” How do you determine if you are a joint employer? Join FELTG as we cover the Ma factors; applying the Ma test; roles and responsibilities of agency personnel when contractors start the EEO process; defenses to the “joint employer” allegation; and the common questions and answers that arise from agencies dealing with contractors.

This is the third webinar in a four-part series on Navigating Challenges in the EEO Process.

 1

Price

• Early Bird Tuition (payment required by April 28, 2020):
  • 1 line: $100
  • 2-5 lines: $185
  • 6-9 lines: $260
  • 10-15 lines: $340
  • 16-20 lines: $425
• Standard Tuition (payments made April 29, 2020 or later):
  • 1 line: $115
  • 2-5 lines: $215
  • 6-9 lines: $290
  • 10-15 lines: $370
  • 16-20 lines: $455

Additional teleworkers may be added for $40 each, if space is available.

FELTG is making its webinars easier to access during the COVID-19 closures and emergency telework scheduling, to ensure that proper training is still available when the majority of employees are working at home. Contact us at 844.283.3584 or [email protected] to find out how you can bring FELTG’s off-the-shelf or custom webinars directly to your agency.

Download Registration Form

Instructor

Katherine Atkinson

Course Description

Failure to interview any of the witnesses identified by the complainant? Yes, it’s happened. Failure to investigate the complainant’s overriding claim? Yes, that too has happened. The EEOC has seen its fair share of  bad investigations in recent years. Join FELTG for this final installment of our Navigating Challenges in the EEO Process series. This 60-minute webinar will explain how to keep integrity in the EEO process and review the following topics: Characteristics of a legally sufficient investigation; investigatory standards – impartiality, appropriateness, evidence-based investigation; relevant documents and witnesses; reviewing the investigation.

 1

Price

• Early Bird Tuition (payment required by May 26, 2020):
  • 1 line: $100
  • 2-5 lines: $185
  • 6-9 lines: $260
  • 10-15 lines: $340
  • 16-20 lines: $425
• Standard Tuition (payments made May 27, 2020 or later):
  • 1 line: $115
  • 2-5 lines: $215
  • 6-9 lines: $290
  • 10-15 lines: $370
  • 16-20 lines: $455

Additional teleworkers may be added for $40 each, if space is available.

Download Registration Form

Instructors

Katherine Atkinson, Barbara Haga, Meghan Droste

Series Description

Equal Employment Opportunity claims can be a long and often complicated process, and some challenges are a bit more troublesome than others. It’s those topics we are tackling during this four-part webinar series. Why should know the Supreme Court’s recent decision in Babb v. Wilkie? What are steps you can take to avoid an age discrimination claim? What’s the difference between serious health condition and an ADA disability? And what happens if you confuse the two? How do you determine whether a job task is an essential function? How do you define a “prompt and effective” response to a complaint?

We’ll answer these questions and more over the course of four 60-minute webinars, held the first Thursday of the month. Sessions will be held on Thursdays from 1:00 – 2:00 p.m. ET.

• March 4 – Addressing Age Discrimination in the Federal Workplace: Theories of age discrimination; types of conduct that give rise to age discrimination claims; dos and don’ts when discussing age-related topics in the workplace including retirement, OWBPA.
• April 1 – When the ADA and FMLA Collide: Coverage under the FMLA; coverage under the ADA; medical documentation; requesting leave under the FMLA; leave as a reasonable accommodation.
• May 6 – Reasonable Accommodation: A Focus on Essential Functions: Qualified individual with a disability; determining whether job functions are essential or marginal, undue hardship.
• June 3 –Avoiding EEO Mistakes: How Not to Respond to a Complaint: Responding to a discrimination or harassment complaint; avoid creating a retaliation complaint; avoid liability; strength agency’s affirmative defendings.

Price

• Early Bird Tuition: $240 per site, per session (payment made by February 23).
• Standard Tuition: $270 per site, per session (payment made February 24 or later).
• Register for all four webinars by February 23 and pay only $910!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Barbara Haga

Course Description

Navigating the FMLA is one of the most complex challenges a federal agency can face unless, of course, it is navigating the ADA at the same time. What’s the difference between a serious health condition and an ADA disability? Does the FMLA limit on leave apply to a reasonable accommodation of leave? This 60-minute webinar will compare and contrast coverage under the FMLA and coverage under the ADA, discuss the tricky role of medical documentation, and review leave under the FMLA and as a reasonable accommodation.

Attendees will learn how to:

• Identify areas and situations in which the ADA and FMLA intersect
• Determine whether a condition is covered by the ADA, FMLA, or both.
• Assess when leave is an appropriate accommodation.

This is the second of four webinars in FELTG’s 2021 Navigating Challenges in the EEO Process series.

EEO Refresher Hours: 1

Price

• Early Bird Tuition: $240 per site, per webinar (payment required by February 23)
• Standard Tuition: $270 per site, per webinar (payments made by February 24)

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Katherine Atkinson, Barbara Haga, Meghan Droste

Series Description

Equal Employment Opportunity claims can be a long and often complicated process, and some challenges are a bit more troublesome than others. It’s those topics we are tackling during this four-part webinar series. Why should know the Supreme Court’s recent decision in Babb v. Wilkie? What are steps you can take to avoid an age discrimination claim? What’s the difference between serious health condition and an ADA disability? And what happens if you confuse the two? How do you determine whether a job task is an essential function? How do you define a “prompt and effective” response to a complaint?

We’ll answer these questions and more over the course of four 60-minute webinars, held the first Thursday of the month. Sessions will be held on Thursdays from 1:00 – 2:00 p.m. ET.

• March 4 – Addressing Age Discrimination in the Federal Workplace: Theories of age discrimination; types of conduct that give rise to age discrimination claims; dos and don’ts when discussing age-related topics in the workplace including retirement, OWBPA.
• April 1 – When the ADA and FMLA Collide: Coverage under the FMLA; coverage under the ADA; medical documentation; requesting leave under the FMLA; leave as a reasonable accommodation.
• May 6 – Reasonable Accommodation: A Focus on Essential Functions: Qualified individual with a disability; determining whether job functions are essential or marginal, undue hardship.
• June 3 –Avoiding EEO Mistakes: How Not to Respond to a Complaint: Responding to a discrimination or harassment complaint; avoid creating a retaliation complaint; avoid liability; strength agency’s affirmative defendings.

Price

• Early Bird Tuition: $240 per site, per session (payment made by February 23).
• Standard Tuition: $270 per site, per session (payment made February 24 or later).
• Register for all four webinars by February 23 and pay only $910!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructor

Katherine Atkinson

Course Description

When the Americans with Disabilities Act Amendments Act became effective nearly a decade ago, the law expanded ADA coverage to include more individuals in disability determinations. FELTG Instructor Katherine Atkinson, attorney at law, will take a focused look at three challenging areas in the disability process that have changed in recent years: qualified individuals, essential functions, and undue hardship.

After an overview of the disability accommodation law and analysis, Ms Atkinson will dive into the details, including:

• How to determine whether an individual is qualified for a particular job
• How to decide what job functions are essential, and what job functions are marginal or ancillary
• What factors control an undue hardship determination

This is the third of four webinars in FELTG’s 2021 Navigating Challenges in the EEO Process series.

EEO Refresher Hours: 1

This program meets the President’s mandate to provide training on diversity, equity, inclusion and accessibility in the Federal workplace.

Price

• Early Bird Tuition: $240 per site, per webinar (payment required by February 23)
• Standard Tuition: $270 per site, per webinar (payments made February 24 or later)

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Katherine Atkinson, Barbara Haga, Meghan Droste

Series Description

Equal Employment Opportunity claims can be a long and often complicated process, and some challenges are a bit more troublesome than others. It’s those topics we are tackling during this four-part webinar series. Why should know the Supreme Court’s recent decision in Babb v. Wilkie? What are steps you can take to avoid an age discrimination claim? What’s the difference between serious health condition and an ADA disability? And what happens if you confuse the two? How do you determine whether a job task is an essential function? How do you define a “prompt and effective” response to a complaint?

We’ll answer these questions and more over the course of four 60-minute webinars, held the first Thursday of the month. Sessions will be held on Thursdays from 1:00 – 2:00 p.m. ET.

• March 4 – Addressing Age Discrimination in the Federal Workplace: Theories of age discrimination; types of conduct that give rise to age discrimination claims; dos and don’ts when discussing age-related topics in the workplace including retirement, OWBPA.
• April 1 – When the ADA and FMLA Collide: Coverage under the FMLA; coverage under the ADA; medical documentation; requesting leave under the FMLA; leave as a reasonable accommodation.
• May 6 – Reasonable Accommodation: A Focus on Essential Functions: Qualified individual with a disability; determining whether job functions are essential or marginal, undue hardship.
• June 3 –Avoiding EEO Mistakes: How Not to Respond to a Complaint: Responding to a discrimination or harassment complaint; avoid creating a retaliation complaint; avoid liability; strength agency’s affirmative defendings.

Price

• Early Bird Tuition: $240 per site, per session (payment made by February 23).
• Standard Tuition: $270 per site, per session (payment made February 24 or later).
• Register for all four webinars by February 23 and pay only $910!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Registration Form

Instructors

Katherine Atkinson, Barbara Haga, Meghan Droste

Series Description

Equal Employment Opportunity claims can be a long and often complicated process, and some challenges are a bit more troublesome than others. It’s those topics we are tackling during this four-part webinar series. Why should know the Supreme Court’s recent decision in Babb v. Wilkie? What are steps you can take to avoid an age discrimination claim? What’s the difference between serious health condition and an ADA disability? And what happens if you confuse the two? How do you determine whether a job task is an essential function? How do you define a “prompt and effective” response to a complaint?

We’ll answer these questions and more over the course of four 60-minute webinars, held the first Thursday of the month. Sessions will be held on Thursdays from 1:00 – 2:00 p.m. ET.

• March 4 – Addressing Age Discrimination in the Federal Workplace: Theories of age discrimination; types of conduct that give rise to age discrimination claims; dos and don’ts when discussing age-related topics in the workplace including retirement, OWBPA.
• April 1 – When the ADA and FMLA Collide: Coverage under the FMLA; coverage under the ADA; medical documentation; requesting leave under the FMLA; leave as a reasonable accommodation.
• May 6 – Reasonable Accommodation: A Focus on Essential Functions: Qualified individual with a disability; determining whether job functions are essential or marginal, undue hardship.
• June 3 –Avoiding EEO Mistakes: How Not to Respond to a Complaint: Responding to a discrimination or harassment complaint; avoid creating a retaliation complaint; avoid liability; strength agency’s affirmative defendings.

Price

• Early Bird Tuition: $240 per site, per session (payment made by February 23).
• Standard Tuition: $270 per site, per session (payment made February 24 or later).
• Register for all four webinars by February 23 and pay only $910!

Teleworkers may be added to a main site registration for $50 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Program Description

One of the most important, yet often forgotten, parts of the reasonable accommodation process is the follow up, or what FELTG calls the “check in.” Sometimes, accommodations are no longer effective, no longer needed – or, perhaps, a more effective accommodation has become available. It’s more important than ever for agencies to be aware of the benefits and pitfalls of revisiting existing accommodations.

And as employees start returning to the physical workplace, some after more than three years of remote work, now may be the time to re-evaluate the effectiveness of employees’ reasonable accommodations. FELTG Instructor Katherine Atkinson, Attorney at Law, will explain why this is important, how to go about ensuring you find the right accommodation, and how to build the re-evaluation of an employee’s accommodation into a regular seamless process. She’ll also discuss scenarios where agencies shouldn’t change an existing accommodation.

Learning takeaways

Attendees will learn how to:

• Restart the interactive process when necessary.
• Make an appropriate, individualized reasonable accommodation determination.
• Determine if telework is an effective accommodation.

Date and Time

Thursday, April 13, 2023, 1:00 – 2:00pm ET.

Instructor

Katherine Atkinson

Registration

Download Registration Form

Price

• Early Bird Tuition: $270 per site (payment required by April 3)
• Standard Tuition: $295 per site (payments made April 4 or later)

Teleworkers may be added to a main site registration for $60 per teleworker, on a space-available basis.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Download Individual Registration Form

Course Description

It’s critical to stay updated on the always-evolving issue of accommodation, whether you’re a supervisor/manager, an HR professional, or an EEO specialist. And if you think reasonable
accommodation has been evolving a little more quickly than usual, well, you are correct.

In just the last couple of months:

• The Supreme Court upended decades of precedent regarding the undue hardship standard for religious accommodation.
• The Equal Employment Opportunity Commission started accepting charges under the Pregnant Workers Fairness Act (PWFA).
• The EEOC continues to process numerous claims regarding reasonable accommodations for employees with disabilities.

Join Attorney and FELTG Instructor Katherine Atkinson for this two-hour review of all things new in the world of accommodation. She’ll cover the latest developments bulleted above and share detailed guidance for providing effective reasonable accommodations for disability, pregnancy, or religious reasons.

Attendees will learn how to:

• Recognize agency responsibilities under the PFWA.
• Define undue hardship and explain how it applies to current religious accommodation requests.
• Effectively conduct the interactive process – and identify when it’s required.
• Determine whether (or not) to ask for more medical documentation.

Fail to stay up to date on accommodation and you could easily find yourself on the wrong side of a complaint. Join us!

Instructor

Katherine Atkinson

Registration

Download Individual Registration Form

Pricing

• Early Bird Tuition: $295 (register by October 23)
• Standard Tuition: $325 (register after October 23)
• Rates per registrant

Event FAQs

• Can I attend Virtual Training from my government computer?
  • FELTG uses Zoom for this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
• Can I share my access link with co-workers?
  • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
• Can I register a teleworker?
  • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
• How do I receive a group rate discount?
  • Group rates are available for agencies registering 10 or more individuals for the full event. Group discounts are available through October 23.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Course Description

Congratulations, you’ve gone through the interactive process and come up with a reasonable accommodation that both you and the employee think will be effective.

But wait. It’s not over yet.

Over time, accommodations may lose their effectiveness. They may no longer be needed. The nature of the work might change. Or, perhaps, a more effective accommodation has become available. One of the most important, yet often forgotten, parts of the reasonable accommodation process is the follow up, or what FELTG calls the “check-in.” It’s more important than ever for agencies to be aware of the benefits and pitfalls of revisiting existing accommodations.

And as employees have begun returning to the physical workplace at least a few days a month, now may be the time to re-evaluate the effectiveness of employees’ reasonable accommodations.

Learning takeaways

Attendees will learn how to:

• Restart the interactive process when necessary
• Make an appropriate, individualized reasonable accommodation determination
• Determine if telework is an effective accommodation

Date and Time

Thursday, March 14, 2024, 1 – 2 pm ET

Instructor

Katherine Atkinson

Registration

Download Individual Registration Form

Pricing

• Early Bird Tuition (register by February 13): $145
• Standard Tuition (register February 14 or later): $195
• Rates per registrant.
• Want to register a group? Group discounts for 10 or more attendees are available through February 13. Contact FELTG.

Event FAQs

• Can I attend Virtual Training from my government computer?
  • FELTG uses Zoom to broadcast this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
• Can I earn CLE credits for this class?
  • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
• Can I share my access link with co-workers?
  • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
• Can I register a teleworker?
  • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
• How do I receive a group rate discount?
  • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through February 13. 

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Course Description

It’s critical to stay updated on the always-evolving issue of accommodation, whether you’re a supervisor/manager, an HR professional, or an EEO specialist. And if you think reasonable
accommodation has been evolving a little more quickly than usual, well, you are correct.

Over the last year:

• The Supreme Court upended decades of precedent regarding the undue hardship standard for religious accommodation.
• The Equal Employment Opportunity Commission started accepting charges under the Pregnant Workers Fairness Act (PWFA).
• The EEOC continues to process numerous claims regarding reasonable accommodations for employees with disabilities.

Join Attorney and FELTG Instructor Katherine Atkinson for this two-hour review of all things new in the world of accommodation. She’ll cover the latest developments bulleted above and share detailed guidance for providing effective reasonable accommodations for disability, pregnancy, or religious reasons.

Attendees will learn how to:

• Recognize agency responsibilities under the PFWA.
• Define undue hardship and explain how it applies to current religious accommodation requests.
• Effectively conduct the interactive process – and identify when it’s required.
• Determine whether (or not) to ask for more medical documentation.

Fail to stay up to date on accommodation and you could easily find yourself on the wrong side of a complaint. Join us!

Instructor

Katherine Atkinson

Registration

Download Individual Registration Form

Pricing

• Early Bird Tuition: $345 (register by March 12)
• Standard Tuition: $385 (register March 13-April 11)
• Rates per registrant.
• Want to register a group? Group discounts for 10 or more attendees are available through March 26. Contact FELTG.

Event FAQs

• Can I attend Virtual Training from my government computer?
  • FELTG uses Zoom for this Virtual Training Institute event. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
• Can I share my access link with co-workers?
  • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
• Can I register a teleworker?
  • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
• How do I receive a group rate discount?
  • Group rates are available for agencies registering 10 or more individuals for the full event. Group discounts are available through March 12.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.