Inspector General Training Courses

FELTG provides training to federal, state and local Inspector General offices, on topics most important to IG operations and efficiency. Any of these programs may be presented onsite, or on a virtual platform. See below for program topics and descriptions.

Looking for a topic that’s not covered here? Contact FELTG’s Training Coordinator Mike Rhoads at 202-921-8113 or email  rhoads@feltg.com for information on how to bring to a course to your team.


 

IG-1: Properly Executing Annual Planning and Outreach: A Guide for OIGs (1/2 – 1 day)

Aside from completing a comprehensive OIG strategic plan, annual planning with robust outreach to your stakeholders is the single most important thing an OIG does. When properly executed, OIG annual planning focuses your personnel, time, budget, and oversight resources on the issues that really matter to your Agency and the accomplishment of its fundamental missions. We all have limited resources. Therefore, it is imperative that OIGs also conduct continual stakeholder outreach to understand what challenges impede their mission.

FELTG Instructor Scott Boehm, whose federal career included a stint benchmarking for Best Practices within the Council of the Inspectors General on Integrity and Efficiency (CIGIE), will walk you through the five-step annual planning and outreach process while discussing elusive OIG and Agency data sources that too many OIGs overlook. Attendees will leave this session with a template for OIG annual planning and outreach, complete with stakeholder questions that will reduce agency risk and maximize OIG return on investment (ROI).

Course Topics:

  • Write succinct project proposals.
  • Conduct risk analysis and prioritize potential projects.
  • Outline strategies to align potential projects with agency stakeholders.

 

IG-2: OIG Strategic Planning (1/2-1 day)

All Offices of Inspectors General (OIGs) have mandated quality standards and “should strive to conduct their operation in the most efficient and effective manner.  Each OIG should manage available resources, at the least cost, to produce the greatest results in terms of public benefit, return on investment, and risk reduction.”  OIGs cannot accomplish this mission if they lack a robust strategic planning process.  Because OIGs continually examine their Agency’s internal controls for efficiency and effectiveness, they must also periodically examine their own.

Strategic planning ensures that your OIG resources (budgets, personnel, infrastructure, training, and time) are focused on accomplishing the mission, reducing risk, and maximizing return on investment (ROI) and public benefit.

FELTG Instructor Scott Boehm provides a thorough review of the strategic planning process, complete with examples from his federal OIG experience.  He will then tailor the process to address the specific requirements of all OIGs.  These include clarifying the methodology, participants and their contributions, pre-session inputs, deliverables and timelines.  He will discuss the OIG’s “Values Scan” and then the “Mandate Analysis” that gives the office its statutory or administrative authorities.  He will also show how to formulate the OIG Mission Statement while reviewing the higher-level Agency’s strategic plan.  Scott will discuss the Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis and the OIG Vision formulation.  He will demonstrate how to formulate OIG strategic goals and the strategies that get your OIG to the desired outcome.  Finally, he will show how to formulate the plan of actions and milestones (POA&M) and develop the metrics that tell where your OIG is and where it needs to go in the next two-to-three years to increase its efficiency and effectiveness.

Course Topics:

  • Understand the OIG strategic planning process
  • Outline the strategic planning methodology, participants and their contributions, pre-session inputs, deliverables and timelines.
  • Explain an OIG’s “Values Scan” and “Mandate Analysis”
  • Demonstrate how to formulate the OIG Mission and Vision Statements and conduct SWOT analysis
  • Explain how to formulate OIG strategic goals and the strategies that support those goals
  • Demonstrate how to formulate the POA&M and develop metrics to measure OIG progress toward accomplishing the strategic goals

 

IG-3: An OIG Guide to Benchmarking for Best Practices (1/2-1 day)

Every Office of Inspector General should periodically conduct benchmarking for Best Practices with other OIGs. No OIG has all the answers or “perfect internal controls” and should, therefore, regularly seek better business practices from peer organizations.

In fact, both the “Silver Book” for federal, and the “Green Book” for state and local OIGs, state: “OIGs should strive to conduct their operation in the most efficient and effective manner. Each OIG should manage available resources, at the least cost, to produce the greatest results in terms of public benefit, return on investment, and risk reduction.”

Benchmarking ensures your limited OIG resources – budgets, personnel, supplies, infrastructure, training, and time – are focused on the issues that really matter to your Agency.

FELTG Instructor Scott Boehm, whose federal career included benchmarking for Best Practices within the Council of the Inspectors General on Integrity and Efficiency (CIGIE), will walk you through the benchmarking process. Attendees will leave this session with an OIG benchmarking template that can improve your OIG’s annual planning process; audit, investigation and evaluation handbooks; product lines and report production; return on investment (ROI); and follow-up processes.

Course Topics:

  • Plan and coordinate benchmarking with other OIGs
  • Conduct risk analysis and prioritize the OIG internal controls requiring the most improvement
  • Outline strategies to incorporate Best Practices into their OIG internal controls and peer review quality standards

 

IG-4: An OIG Guide to Measuring Return on Investment (1/2-1 day)

All statutory OIGs, whether in federal, state or local government, must regularly report their return on investment (ROI) to their state legislature or to Congress. This ensures that the OIG is focused on the tax dollars that fund it and the tangible efficiencies that OIG recommendations save the taxpayer. The Inspector General Act of 1978, as amended, requires OIGs to include in their semiannual reports to Congress, two categories of monetary impacts for audits, inspections, and evaluations:

  • Questioned costs (with unsupported costs and disallowed costs as subsets)
  • And recommendation(s) that funds be put to better use

Many state and local legislatures have similar requirements.

OIGs with a large ROI continually validate their “worth” to their legislature, Agency and the taxpayer.  However, these arcane terms are often open to interpretation, and many OIGs struggle with quantifying their monetary savings to their taxpayers.

FELTG Instructor Scott Boehm, whose federal career included benchmarking to determine Best Practices for measuring savings and ROI within the Council of the Inspectors General on Integrity and Efficiency (CIGIE), will walk you through the process. Attendees will receive multiple examples from federal OIG staff actuaries to plan for, and compute, their own ROI.

Course Topics:

  • Understanding the definitions of questioned costs, unsupported costs, disallowed costs, and funds put to better use
  • New strategies for computing their return on investment for audits, inspections and evaluations
  • “Other Impact” categories that can, and have been, monetized by federal OIGs in the past

IG-5: UnCivil Servant: Holding IG Employees Accountable for Performance and Conduct (1-2 days)

FELTG’s flagship course UnCivil Servant empowers federal IG supervisors to confidently handle the challenges that come with supervising in the federal workplace. We hope that you never have to fire an employee. But it’s important that you have the tools to effectively address poor performance and misconduct, should the need arise. UnCivil Servant identifies misconceptions about performance and misconduct-based actions and provides you with simple step-by-step guidance for taking swift, appropriate and legally defensible actions.
 
Course Topics: Supervisory authority; employee rights; fundamentals of disciplinary actions and unacceptable performance actions; establishing rules of conduct; proving misconduct; selecting a defensible penalty; providing due process via agency discipline procedures; writing valid performance standards; handling performance problems; implementing an Opportunity to Demonstrate Acceptable Performance; removal for unacceptable performance in 31 days.
 

IG-6: The IG Supervisor’s Role in EEO (1/2-1 day)

For many federal IG supervisors, the EEO process is mysterious and foreboding. With this course, FELTG aims to make it less so. Federal supervisors have a role to play in the EEO process – and it’s an important one. FELTG’s experienced instructors describe that role in detail and provide specific guidance of how to handle each step along the way. Failure to understand the process will lead to costly mistakes, especially if the complaint reaches the EEOC. Attendees will leave this course with a thorough understanding of Equal Employment law basics.

Course Topics: The role of EEO in the federal government; defining protected categories: race, color, national origin, religion, sex, age, disability and reprisal; what to do if you’re a Responding Management Official in a complaint; defending against frivolous complaints; EEO witness tips.


IG-7: Preventing and Correcting Sexual Harassment in the IG Workplace (1/2-1 day)

The #MeToo movement has had a noticeable influence on the workplace. There has been a noticeable increase in sexual harassment complaints, according to EEOC reports. Supervisors who attend this course will learn their responsibilities to respond to harassment claims, as well as how to effectively address situations before they rise to the level of harassment. Employees who attend this course will understand the rights and responsibilities employees have in preventing sexual harassment in the workplace.

Course Topics: Definition of sexual harassment; circumstances that constitute harassment; roles in harassment; tangible employment actions; hostile work environment harassment; same-sex harassment; strategies for prevention.


IG-8: Handling Behavioral Health Issues and Threats of Violence in the Federal Workplace (1-2 days)

These are the kind of workplace challenges that make you pause and, sometimes, doubt yourself. What should you do if someone threatens violence at your agency? How can you best prepare yourself to protect the lives of those around you? Are there risk factors that might give you an indication of when someone will become violent? What do you do when an employee with bipolar disorder is going through a manic phase? Our behavior health expert will provide you with real answers – once that require more understanding more than the law says. For federal managers, these topics are too important to ignore.

Course Topics: Your agency’s legal obligation to provide its employees with a safe workplace; ADAAA requirements on accommodating individuals with mental impairments and other behavioral health issues; types of mental disabilities and how they may exhibit in the workplace; the “direct threat” analysis; dealing with suicidal employees; dos and don’ts when working employees who have behavioral health issues; myths and facts about targeted violence in the workplace; individual characteristics that put an employee at higher risk of committing an act of violence; steps to take if someone becomes violent in the workplace; developing and implement an in-house threat management team to deal with threat assessments; risk management; the best ways to keep employees safe during a crisis.


 

Upcoming Training Events


Feb
3
Wed
Virtual Training Event – The Performance Equation: Providing Feedback That Makes a Difference
Feb 3 all-day

Download Registration Form

There is one action you can take that, when done effectively, could have a major impact on your team’s morale and productivity. This action is something that you should be doing on a regular basis, yet it’s often overlooked amid your busy schedule. What’s this transformative action? It’s giving your employees honest, and ongoing, feedback.

During this half-day interactive virtual training experience, FELTG Instructor Anthony Marchese, Ph.D., will equip participants with the necessary tools to nurture a culture of candor that will lead to healthy and actionable feedback. You’ll learn best practices for motivating and recognizing employees, and neuroscience-based strategies for maximizing performance even when leading employees in a virtual environment. Dr. Marchese will also expose feedback myths and share the ineffective practices that you need to avoid.

Don’t let anxiety, frustration, or confusion prevent you from having honest performance-related discussions with your employees. Providing feedback effectively is a skill that can — and should — be developed. Fix performance problems before they begin. Make your agency a more efficient place to work.

This interactive session will include breakout groups, giving participants a chance to interact with each other.

Learning Objectives

Attendees will learn how to:

  • Communicate performance expectations.
  • Supervise effectively in a virtual environment.
  • Differentiate between positive and negative framing.
  • Identify behavioral styles, including your own, to provide feedback that is better understood and more useful.

Also, you will have numerous  opportunities to ask questions about the unique problems you’re facing during these unprecedented times. This program runs from 12:30 – 4:00 eastern, with a 30-minute break from 2:00 – 2:30 eastern.

Download Registration Form

Instructor

Anthony Marchese

Price

  • Early Bird Tuition (register by January 22): $325
  • Standard Tuition (register January 23 – February 3): $365
  • Rates per registrant.
  • Want to register a group? Group discounts for 10 or more attendees are available through January 22. Contact FELTG.

 

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Zoom for this Virtual Training Institute events. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device. You may also attend the training event as an audio training, by dialing in over the phone and following along with the materials independently.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • Group rates are available for agencies registering 10 or more individuals. Group discounts are available through October 15.

Cancellation and No-show Policy for Registered Participants: Cancellations made after the cancel date on the registration form will not be refunded or given credit toward future courses. Pre-paid training using the “Pay Now” option will not be refunded or given credit toward future courses. No-shows will not be refunded or given credit toward future courses.

Feb
10
Wed
Virtual Training Event – UnCivil Servant: Holding Employees Accountable for Performance and Conduct
Feb 10 – Feb 11 all-day

Download Individual Registration Form

Course Description

FELTG’s flagship course UnCivil Servant empowers federal supervisors and advisers to confidently handle the challenges that come with supervising in the federal workplace. We hope that you never have to fire an employee. But it’s important that you have the tools to effectively address poor performance and misconduct, should the need arise.

Over the course of two half-days, UnCivil Servant identifies misconceptions about performance and misconduct-based actions and provides you with simple step-by-step guidance for taking swift, appropriate and legally defensible actions. The program also covers the very latest with Executive Order 13839, plus OPM regulations on performance and conduct.

Join FELTG for this special event, from wherever you are working – agency office or home. The program will be presented live, and you’ll have time to ask questions and get answers in real time. Note: This course fulfills OPM’s mandatory training requirements for new supervisors found at 5 CFR 412.202(b).

Registrants for both days will also receive a copy of the textbook UnCivil Servant: Holding Federal Employees Accountable for Performance and Conduct, 5th Ed., by William Wiley and Deborah Hopkins.

This program runs from 12:30 pm – 4:00 pm eastern each day, with a 30-minute break from 2:00 – 2:30 eastern.

Download Individual Registration Form

Instructor

Deborah Hopkins

Who Should Attend

Federal supervisors and managers; attorneys; Labor and Employee Relations Specialists; EEO specialists; union representatives.

Agenda

Wednesday, February 10

Accountability for Conduct and Performance, Part I: Accountability and supervisory authority; discipline and misconduct theory and practice; the five elements of discipline; off-duty misconduct; penalty defense and due process.

Thursday, February 11

Accountability for Conduct and Performance, Part II: Discipline procedures and appeals; disciplinary documents; defining unacceptable performance; dealing with poor performers; performance-based removal procedures.

Price

  • Early Bird Tuition: $370 per session, $700 for both sessions (register by January 29).
  • Standard Tuition: $400 per session, $730 for both sessions (register January 30 – February 11).
  • Rates per registrant. No split registrations permitted.
  • Want to register a group? Contact FELTG.

Event FAQs

  • Can I attend Virtual Training from my government computer?
    • FELTG uses Webex for its Virtual Training Institute events. Many government computers and systems allow Webex access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
  • What if I want to attend a session but have a schedule conflict?
    • FELTG also plans to offer this live event periodically, so check our calendar for upcoming dates.
  • Can I share my access link with co-workers?
    • No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
  • Can I register a teleworker?
    • This event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
  • How do I receive a group rate discount?
    • If an agency wishes to register 10 or more attendees for the full event, a group discount will be applied if all registrations are received and paid for together. Group discount deadline is January 29.
  • Can I earn CLE credits for this class?
    • CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees.  If you are seeking CLE credit, attendees may use the materials provided by FELTG in submission to your state bar. Attendees may also request a certificate of completion which will contain the number of training hours attended.

Seminar registration includes a PDF copy of the program materials, plus a hard copy of the textbook UnCivil Servant: Holding Employees Accountable for Performance and Conduct, 5th ed., by Wiley and Hopkins. In order to receive the textbook by the training date, please register by January 29 and provide a shipping address. Registrations received after January 29 will also receive a textbook, but materials are not guaranteed to arrive by the training date.

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